FIELD SERVICE ENGINEER, WEST MIDLANDS
Descripción de la oferta de empleo
Requirements
FIELD SERVICES ENGINEER JD L1
Sensitivity: Internal Restricted
- End User Support Experience
- Three to four (3-4) years experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems, and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
- Good customer management skills.
- Good in oral and written communication.
- Able to interact and work with customers at different levels.
- Self-driven and result-oriented.
- Really passionate about the work.
- Ability to work with deadlines and complete tasks on time.
- Hardware Troubleshooting and Repair
- Hands-on experience in installing troubleshooting hardware issues for laptops, desktops, printers, and accessories.
- Basic knowledge of enterprise LAN, WAN, server setups, and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
- Ability to lift/move computer equipment weighing up to 50 lbs.
- Conference room A/V equipment assistance troubleshooting.
- Basic VOIP phone configuration troubleshooting.
- Smart hand support for peripheral and networking hardware, including, but not limited to, monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels, all under Smart Hands capability.
- Operating System Software
- Skilled in desk-side support for installing troubleshooting operating systems (Win 7/Win 10/MAC/Linux).
- Experience with anti-spyware and anti-virus software.
- Basic installation and troubleshooting of standard software/applications like Adobe, browsers.
- Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive).
- Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles.
- Basic understanding, mail configuration, and troubleshooting of Mobile Device Management systems (Airwatch/Xenmobile/Mobile Iron, etc.).
- Basic understanding of data backups.
- Basic understanding and troubleshooting for VDI, SCCM/LanDesk/Altiris.
- Basic configuration troubleshooting of Apple machines/mobile devices.
- Contribution towards creating KB articles.
- Ensuring all SRQs and incidents are addressed within stipulated SLA timelines.
- Tools Process
- Knowledge and experience with service requests and incident management processes.
- Preferably with an Associate s Degree in Electronics and CompTIA A+ Certification.
- Knowledge and experience of ticketing tools (ServiceNow/Remedy, etc.).
LAN, WAN, windows, linux
LAN, WAN, windows, linux
Detalles de la oferta
- Axiom Software Solutions
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 21/07/2025
- 05/01/2026
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