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EMEA SENIOR MANAGER - CUSTOMER CARE

Descripción de la oferta de empleo

Senior Manager - EMEA Customer Care - based in Madrid We have partnered with a leading global technology solution provider for high-value segments of the food and beverage industry. With over 100 years of history, they have created, developed, and acquired several technologies and businesses and are now looking for a Senior Customer Care manager to cover EMEA region. RESPONSIBILITIES:Provide direction, guidance, and leadership to the EMEA customer care organization including field service, spare parts, and equipment rebuild at our 3 sales offices within EMEA.Ensure that EMEA customer care teams meet and exceed customer requirements and expectations.Coordinate sales efforts with Regional Sales teams to develop and close opportunities and with the engineering team to develop and market specialty kitsWork directly with customers to develop customized parts and service programsFacilitate training for EMEA customers on our products and offeringsDevelops and implements annual department operating budgets for field service, spare parts, and equipment rebuild.Works in collaboration with the Regional Sales Director to ensure both Customer Care and Sales Teams are functioning as a single unit and offer a high level of support to customers in the region.Provide regular analysis and reporting of the customer care businessJOB REQUIREMENTS AND QUALIFICATIONSEducation and Experience:Bachelor’s degree in business or related subject.Experience of heavy equipment parts/service management with emphasis on customer service salesRelevant experience in managing a service organization.Strong managerial and leadership skills, and the ability to effectively manage and challenge staff to meet performance criteria.High customer service orientation.Experience in international sales Strong presentation skills with ability to articulate financial and technical product benefits.Excellent written and spoken English is essential, the ability to articulate in other languages is desirableFamiliar with the airline industry is not essential but would be adavntageousResponsible for budgeted revenues, costs and profitsComplete our Compensation and Benefits in Niche Tech Industries Survey here: https://www.surveymonkey.com/r/6MXGW39By applying to this role you understand that we may collect your personal data and store and process it on our systems. For more information please see our Privacy Notice https://eu-recruit.com/about-us/privacy-notice/
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Detalles de la oferta

Empresa
  • European Recruitment
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 17/04/2024
Fecha de expiración
  • 16/07/2024
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