DESKSIDE SUPPORT

HCLTech is an Indian-born global technology company helping companies reinvent their businesses for the digital age. HCL provides end-to-end services across industry verticals to leading companies, including 250 of the Fortune 500 and 650 of the Global 2000.We work in an Agile & DevOps environment, where Scrum & Kanban are part of our One Agile Way of Working. You would be part of a Scrum Team, working on two-weeks sprints and using Azure as a key-tool for our Software Development Life Cycle and keeping our IT Risk under control.We are looking for a Deskside Support L2Skillset:• Minimum 5 yrs hands on experience as deskside/Onsite support/local IT engineer• Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices • Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills• Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)• Strong desktop support knowledge including hardware, software, and networking concepts• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds • Basic understanding of Audio/Video equipment and conference room setup• User account creation for Active Directory, Exchange Mailboxes, Distribution lists• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations • Troubleshoot and assist end users with mobile device setup, activations and performance issues.• Handheld – Blackberry, Android & IOS support knowledge• Strong Customer service skills• Strong written and verbal communication skills• Good Understanding of ITIL processes• Hand on Experience on ITSM tools like Service Now Mandatory Certification• A+ Certified or Equivalent CertifiedSoft Skills- Excellent communication and conversation skills (Verbal and Written)- Good documentation skills- Good working knowledge of MS OFFICE (Including MS Project and Visio)- Should have a great customer handling skills- Able to handle unforeseen situations- High level of acceptanceDo you want to know more?Apply for a supercharging progress!Important to note:- If you have a valid disability certificate, Certificate of Disability in Force, please contact us.Among HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL.HCL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.