DEAL DESK ANALYST (MONDAY TO FRIDAY 9:00HS - 18:00HS)

#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top reasons to work with TDCX:Attractive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coveragePremium workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company, winner of hundreds of industry awardsMain mission: Reporting to the Deal Desk Team Lead, the Deal Desk Analyst will be responsible for supporting our client´s group of sales representatives (Silicon Valley Digital Giant), by helping them to navigate the complexities of our client's sales and fulfillment processes. Being the first point of contact for the sales reps you will be answering questions, giving advice, and solving problems using your technical knowledge and expertise. As a successful Deal Desk Analyst, you will become an expert in core operations and operational chance, truly understanding the nuts and bolts of a SaaS business and sales life cycle. Responsibilities Provide consultative support/troubleshooting to sales reps who will create cases using a CRM when (back office) support is required. To resolve the case within the agreed SLA (Service Level Agreement) which will change depending on the case type. Meet or exceed defined targets related to response & resolution times. Educate sales reps on processes, and best practices, to improve performance and release sales capacity to core sales activities. Build working relationships cross-functionally that will help resolve special requests from the sales team. Be an expert in our client's CRM and ERP Systems. Follow up with Sales Reps & cross-functional teams to retrieve the required information in order to solve cases quickly and in accordance with our client's sales policies. Ensure Sales Reps follow our client's guidelines and sales policies while moving opportunities through the sales life cycle. Requirements: Ability to communicate confidently with tech-savvy customers using perfect written and spoken English. Understanding of Sales Order processing & Customer Support Operations. The ability to navigate and progress the sales process through long, complex sales cycles. Excellent communication, organizational, detailed oriented, and client-service skills. To read the case notes and be able to fully understand & identify the request received. Experience in Back Office, Customer Service, and/or office call center environment is a plus. Ability to work independently and to multi-task, set priorities, and manage time effectively. Ability to work effectively with clients and cross-functional teams. Ability to provide meaningful insights from data. To take full ownership and responsibility for the cases you are working on during their “Life cycle”. Good command of Microsoft Office (Excel, Word, PowerPoint, Outlook & Teams) & CRMs. Who is TDCX?TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region’s growth potential.We pride ourselves on uncovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients and our community has led to us winning hundreds of industry awards, including being one of the best companies to work for in Asia.From our premium workspaces, above-industry average compensation packages, career opportunities, and workplace perks, get in touch to find out more about what’s in store when you embark on a career with TDCX.