CUSTOMER SUPPORT AGENT, UNITED KINGDOM (ENGLISH C2 LEVEL)

Are you someone who finds joy in helping others and takes pride in delivering exceptional customer service Are you passionate about motor sports and do you never miss an F1 race feeling the adrenaline rush as if your blood is fuel If so we have the perfect opportunity for you! Join our team in Barcelona as Customer Service Representative and immerse yourself in the world of automotive excellence.
In this role as a tire expert youll have the chance to provide personalized recommendations share exciting promotions and ensure that every customers experience is nothing short of exceptional.
If youre ready to combine your love for customer care with your passion for motor sports we invite you to be part of our dynamic and enthusiastic team.
Your main functions will be.
- Provide tire recommendations based on customers vehicle specifications and driving needs.
- Inform customers about ongoing promotions discounts and special offers.
- Handle customer complaints and inquiries with empathy and professionalism striving to achieve a satisfactory resolution for all parties involved.
- Communicate with customers via phone email and chat ensuring a high level of service and responsiveness.
- Collaborate with other departments to address customer concerns and improve overall customer satisfaction.
What we offer - We offer a unique hybrid role based in Barcelona with the flexibility of working from home for the majority of the month and the opportunity for international remote work allowing you to work from Italy or any other EU country for up to 15 days per year.
- Not an expert in tires No problem! Our expert training team will provide comprehensive training to equip you with all the knowledge you need to excel in your role.
- Join a diverse team with colleagues from 24 different languages fostering a rich and inclusive work environment.
- With our internal promotion policies the potential for career advancement is within your reach.
Embrace this opportunity to join a forward-thinking company that values work-life balance professional development and a supportive inclusive workplace culture.
- Work Monday to Friday (No weekends) Qualifications.
-Fluent in English Language at a C2 Level.
- Strong customer service orientation with excellent communication and interpersonal skills.
- Previous experience in a customer service role working with UK customers is required.
- Candidates are required to have a hardwired internet connection (which means you need to connect your computer to the internet using an Ethernet cable) to access Boschs work-from-home platforms.
Failure to meet this requirement will result in the need to work from the office.
- Candidates must be based in Barcelona.
While remote work is allowed a Barcelona location is required to ensure availability for regular in-office activities such as training quality assessments and daily operations when needed.
The current home office policy allows for up to 5 mandatory in-office days per month with the remainder of the month spent working from home.
Additional Information.
Diversity is an integral part of our corporate strategy and is anchored as one of our values in the We are Bosch mission statement.
For us diversity is reflected in the uniqueness of our associates their personalities experiences and perspectives.
By including everyone and ensuring equal opportunities we unleash our full potential.
We are dedicated to ensuring that our hiring processes are fair inclusive and free from bias.
We are committed to hiring individuals regardless of culture generation race religion an belief neurodiversity gender identity sexual orientation or disabilities.
Remote Work.
No Employment Type.
Full-time