CUSTOMER SUCCESS SPECIALIST

Join a team that is changing millions of lives.
Transforming smiles,   changing lives.
At  Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next.
We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.
Our   diverse   and collaborative   teams are constantly pushing the boundaries of what’s possible.
Ready to join us?   About this opportunity   As a customer success specialist you will.
• Focus on building long-term relationships with doctors and dental practices • Contributing constantly towards providing world-class customer experience • Effectively educate customers in each interaction acting on the root of the problem • Providing effective and efficient support to customer’s queries • Contribute to the business growth consistenly with creativity and collaboration In this role, you will…   • Respond to customer inquiries, requests and complaints received via phone, e-mail, or any other communication channel.
• Initiate contact with customers; provide doctors and dental practices with proactive service, aiming at prevalence of outbound interactions • Ensure timely resolution to customer inquiries, issues and complaints.
Be alert to trends in requests and issues reported by customers.
Research information to answer inquiries from customers and share learning’s with departmental peers and management.
• Provide input regarding training needs to customer success manager of training and quality development; assist with development and presentation of information and training when requested.
• Interact with customers and fellow employees in a timely, patient, tactful and professional manner.
Handle difficult or sensitive issues following department guidelines.
• • Meet departmental standards for personal and team performance metrics.
• Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
• Maintain a basic knowledge in orthodontic/dental concepts and topics.
• Participate in special projects and/or training when requested.
Contribute ideas on ways to resolve problems to better serve the customer, improve productivity and customer experience; participate in activities and projects designed to improve customer satisfaction and business performance • • Offer solutions to issues that are often non-standard/non-routine and require some clarification.
• Possess comprehensive knowledge of company processes, procedures and product information/materials.
• Support Sales and other departments.
In this role, you’ll need …    BA degree.
• 1-3 years work experience in a customer based environment, benefit if medical device related.
• Strong interpersonal, listening and persuasive communication skills.
• To be willing to learn.
• To be a good team player • To be a good problem solver Position.
P Customer Service Support 3 Sales - Ricardo Silva PM Page 3 of 5 • The ability to work autonomously • Excellent Spanish and English written and verbal communication skills • Portuguese is a plus Sound like a good fit?       Great! Click the "Apply" link to let us know you are interested.
Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family.
Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
About Align       Align Technology is a publicly traded medical device company that is  transforming smiles and changing lives.
Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect.
Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services.
Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries.
Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.
We respect your privacy.
Please review our  Applicant Privacy Policies   for additional information.
Global Diversity Statement.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees.
As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees.
We live our company values by promoting healthy people and healthy communities.
All with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.
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