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CUSTOMER SUCCESS OPERATIONS MANAGER

Descripción de la oferta de empleo

Company:Well-funded and high-growth Enterprise SaaS / Software company with an award-winning GIS technology which is cloud-based and leverages AI and Big Data. Recently received Series C from a Tier 1 VC from the USA (above $60MM). The business already has multiple Fortune 10 customers and partners and is growing rapidly after this recent deployment of capital. Join a growing team and a truly unique platform to elevate your career to the next level.The company has global offices and this role will cover the EMEA and Americas markets primarily. Candidates can be based in any major Euro Zone hub as this role is 100% remote.You will:Partner with Customer Success leaders to extract insights on the customers’ journey through the creation and maintenance of dashboards, views, and reportsPartner with CS leaders to examine current processes and workflows and map out a continuous improvement roadmap that uplevels the performance and scalability of the teamBuild processes that assist the company to develop an understanding of and trust in customer health, sources of customer risk/churn, renewal forecasts and trendsFoster and lead a data-driven culture, ensuring that decisions and strategies are based on accurate and timely data.Operationalize the customer journey and the track the relevant metrics for successMaintain and optimize CS platforms and tools for efficiency and effectiveness. The tech stack includes Vitally (other CSP experience like Gainsight is relevant), Zendesk, HubSpot, Salesforce, Looker, Slack, Productboard, Google Drive, Zapier (optional)Drive continuous improvement by staying abreast of industry trends, best practices, and emerging technologies in customer success operations.You Have:6+ years of experience in Sales Operations, Customer Success Operations, Business Operations, or related roles at a B2B SaaS companyExperience working hands-on with SFDC and a major Customer Success PlatformOperational experience with Customer Success principles, metrics and customer journeysOutstanding communication skills. The ability to build effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels. The ability to turn data into insights and tell the story to cross-functional stakeholdersExperience employing a continuous improvement approach and strategy in a SaaS oriented Customer success functionBonus points:GIS Software or B2B SaaSVitally or Gainsight experienceBI or Data Visualization experiencesales and/or marketing ops experience
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Detalles de la oferta

Empresa
  • Xcede
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 02/04/2024
Fecha de expiración
  • 01/07/2024
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