CUSTOMER SUCCESS MANAGER

Customer Success Manager (CSM)As a Customer Success Manager at ColdIQ, you’ll be responsible for campaign management, sales/marketing, and cold email lead generation. This full-time contract position based in Barcelona (remote working possible after the probation period ends) offers the opportunity to work with businesses worldwide and to help grow a business from the start.About ColdIQ 🧠ColdIQ is a B2B Lead Generation Agency that generates leads for clients. We prioritize long-term partnerships and strive to create a streamlined system that enables every team member to excel. Founded in February 2023, we are currently a team of 4. ColdIQ has two sides of the business:The ColdIQ website, where we list and compare all the best sales tools on the market.A Lead Gen Agency, where we consult and implement sales tools for our clients.About Our Clients 🤓Our clients are ambitious, growth-oriented, and successful B2B businesses from various industries. They value their time and require a reliable lead-generation partner that delivers results and generates a great return on investment (ROI).What We're Looking For 🔎As a Customer Success Manager, your mission should be building deep, trusting, and long-term client relationships. You’llDesign creative and effective cold email campaigns to convert prospects into leadsContinually optimize campaigns to ensure lasting results.Update clients on the results of their campaignsTeach potential clients about what ColdIQ can do via LinkedIn posts and engagementWhat Makes You A Fit 🩵Thriving under stress. We are a lean team, and no two days are the same. You need to be comfortable with the unknown, a bit of messiness, and roll with the punchesExcellent listening skills and the ability to build deep relationshipsProfessionalism, maturity, and reliability to meet the expectations of successful entrepreneursStrong communication skills in verbal and written EnglishHighly resourceful team player who meets deadlines and follows through on commitmentsTech-savviness and a quick learner of new technologies and software (there is new software coming out every day, and we need you to stay on top of new products and trends)Intelligent, adaptable, and problem-solving mindsetHigh-performing individual with a desire to achieve and grow financiallyProven ability to write high-performing cold emailsProfessional work setup including reliable internet, high-quality audio and video equipment, quiet space, clear background, and good lightingAs a Customer Success Manager, your responsibilities include 💪🏼Building deep and lasting client relationships:Acting as the primary point of contact for all client communication and ensuring high responsiveness.Leading weekly check-ins to provide updates, gather feedback and brainstorm growth strategies.Understanding clients’ businesses and meeting their lead generation expectations.Ensuring timely delivery of services and proactively identifying and resolving any issues. Creating a referral culture where satisfied clients are eager to share their positive experiencesDeveloping effective cold email strategies:Understanding the target audience and segmenting it effectively.Crafting compelling and concise email copy that captures attention and encourages action.Ensuring emails meet inboxing criteria to minimize bounce rates and avoid spam filters.Following industry best practices for deliverability and compliance.Continually optimizing campaigns for lasting performance.Monitoring campaign analytics to ensure optimal deliverability and engagement.A/B testing email variations to determine the best approach.Refreshing email content to avoid recipient fatigue.Analyzing campaign responses to refine audience targetingGenerating new strategies based on insights to keep campaigns fresh and compelling.What We Need From You On The First Day 🚀Efficiency in producing significant output with minimal wasted effort.Strong work ethic with a track record of working hardAdaptability to quickly adjust to changing priorities and conditionsCommitment to follow through on verbal and written agreementsProactivity in taking initiative and bringing new ideas to the company.Honesty, Integrity, and maintaining trust and confidence.Coachability and openness to feedback.Generosity in keeping the big picture in mind and being willing to give.Bonus Qualifications 😍Expertise in Apollo.io, Clay, Smartlead, and other cold-email tools (check out our website for more examples)Our Recruitment Process:Initial Application: 10 minutesInitial interview: 30 minutesTake Home Task: We give 3 days to complete the taskFinal Call With Leadership Team: 30 minsInterested? We’d love to hear from you. Please fill out the application, and we’ll get back to you shortly.