CUSTOMER SUCCESS INTERN
Descripción de la oferta de empleo
La satisfaction et l’expérience utilisateur constituent des piliers fondamentaux de notre activité SaaS en B2B.
Nous avons besoin de toi pour renforcer notre équipe Customer Success et apporter les meilleures solutions à notre portefeuille clients, qui grandit de jour en jour ! Rattaché(e) à l’équipe des Customer Success Managers, tu travailleras également avec les équipes Sales et Operations composées d’une 10aine de personnes.
Tu es garant(e) du service client dans un contexte d’hyper croissance visant à structurer, automatiser et accompagner le passage à l’échelle de l’ensemble de la chaîne de valeur opérationnelle.
Tes missions au quotidien Suivi des projets d’onboarding de nouveaux clients sur notre solution SaaS Création de tutoriels pour alimenter notre centre d’aide et ainsi doter les clients des ressources nécessaires à la résolution de leurs problèmes fréquents Gestion du service après-vente pour notre portefeuille clients Échanges avec nos clients pour répondre à leurs questions et résoudre leurs incidents via un système de ticketing, emails et téléphone Coordination avec les équipes Sales, iT & Opérations Garantie d’une excellente relation client dans une démarche de fidélisation et prise en compte de leurs retours / feedbacks Participation à des salons et événements de networking pour rencontrer nos clientsExpérience précédente en sales B2B et plus spécifiquement sur un poste Customer Care / Customer Success ou Account ManagerFormation niveau BAC+ 3 minimum (École de commerce, Université, IAE, )Une énergie positive et contagieuseDétermination et volonté d’apprendreCompréhension du monde SaaS (Software as a Service)Force de proposition et l’envie de surmonter les challengesIntérêt pour le Numérique Responsable
Detalles de la oferta
- Rzilient
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 21/03/2024
- 19/06/2024
As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... success measurement is achieved through analyzing funnels, and proactive measures are taken to enhance client performance... requisitos del puesto completion of a master’s......
Solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... we focus on customer service, sales, and technical support solutions for clients worldwide... follow internal processes and systems......
Solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... we focus on customer service, sales, and technical support solutions for clients worldwide... follow internal processes and systems......
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To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
You will focus on sales and customer service... nice to have: previous experience in sales and customer service... your day-to-day: pitch the bfi method and provide customer service support over phone, e-mail, or chat... 'nothing is impossible' mindset... advise if is the right training experience......
Parmi eux l’équipe support customer care que tu rejoindras ! nous sommes à la recherche d’un(e) customer care specialist, francophone, avec un niveau professionnel d’anglais et d’espagnol... actito espagne recrute!! deviens un expert de notre platforme et viens renforcer notre équipe customer care !......
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Benefits: - competitive salary - possibilities to join the international mobility program - join a dynamic work environment - work from a brand-new office in athens - full initial training for all new employees - 3 euros per working day in meal vouchers - private health insurance from day one - performance......
Reports to customer support team lead job overview this is what you tell people at parties: i am working at an international, superfast-growing tech company, and we are revolutionizing hoteliers around the globe... they have a growing team of 100 heads that is working from 10 offices all over the world!......
