CUSTOMER SUCCESS DATA ANALYST - INTERNSHIP

Do you know about bsport?We are a Barcelona based company that offers a platform combining boutique fitness and advanced technology. Our all-in-one features cover bookings, payroll, marketing and more, helping our partners streamline operations and boost their commercial success.We have over 2'000 partners in 40+ countries and continue to expand rapidly.We provide our partners with:Our platform - the heart of the system (B2B)A white label iOS and Android mobile application (B2C)An integrated Video on Demand toolOur self-built Smart Marketing SuiteA Webshop to up- and cross-sell different productsOur first successesSince we launched in 2019, we have already achieved the following:We’ve built a community of over 6 million usersFinalised a Series A Fundraising of $4+ million in December 2022Grown our team to more than 150 employeesWe’re continuing to grow our team to become the #1 tech partner for boutique studios in Europe and the rest of the world!What your future position looks like:Ad hoc analysis requested by Head of CSM for strategic decisionData liaison to update upsell /churn prediction projects (consolidation of existing data, real dashboarding to be easy to use by AM)Data liaison to revamp AM Perf projects (consolidation of Intercom, HS, Zoom KPIs for deeper analysis & tracking on ONB / Support cost)Data liaison to revamp and improve client data analysis for client to provide a AM consulting (client scoring and more)Analysis on clients’ recovery / improvements of Billing B2B Dashboards.You will be a good fit to join us if you:Have proficiency in french as your primary language and are fluent in English (other languages are a plus)High proficiency on Excel / Google SheetsIntermediate proficiency in SQLKnowledge of Sales CRM such as Hubspot or Salesloft valuedEnjoy taking initiative and achieving results 💪Like to be challenged in a dynamic environmentCan work individually and has a strong team spiritAre organised, precise and demonstrate good communication skillsShow creativity: creative people are those who share, suggest, and dare to innovate! 🚀We'd love to have you join us for many reasons, such as:🌍 A multicultural and international team!🚀 A stimulating SaaS environment within a supportive and a fast-growing company🧑🏻‍💻 Balance work and life with one remote day per week.🍎 An office with snacks for those with a sweet tooth, as well as fresh fruits available all day long☀️ Afterwork activities and drinks on our terrace to enjoy sunny Barcelona!🌅 Office Summer Hours - finish early on Fridays🏄🏽 Take part in bsport team building and sport initiatives💰 Paid internship and opportunity to grow internally 🛌🏽 Supported by bsport on Sick daysAbout our Company Culture:At bsport, we collaborate with passionate individuals who value diverse ideas and backgrounds. We believe that diversity is our most valuable asset.Our commitment is to foster a positive and inclusive culture. We achieve this through team-building initiatives, open communication, professional growth opportunities, and by celebrating diversity in all its forms.We value and respect every individual who is eager to make a difference, empowering them to contribute their unique skills and perspectives. Join our dedicated team to help create a thriving and welcoming workplace.What our interview process looks like:Discovery call with our Talent Acquisition teamInterview with our managerInterview with our head of CSM