CUSTOMER SUCCESS

The Partner Success Manager role is the interlock between BMC’s Customer Success Partner Programs and the delivery practice teams at our partners.
The Partner Success Manager will own and coordinate activities in customer success partner programs, driving program implementation, tracking progress, and communicating effectively to cross-functional stakeholders.
The ideal candidate will possess excellent written and verbal communication skills and a passion for fostering strategic relationships.
They will lead as a BMC brand ambassador, both internally and externally, building trust and confidence with customers, partners, and colleagues through integrity and professionalism.
Responsibilities Cultivate and maintain strong relationships with partner delivery teams, ensuring alignment with BMC’s indirect strategy Onboard partners into new and existing Customer Success Partner Programs  Develop Partner Success Plans for partners, executing plans to achieve goals and effectively communicate results to internal and/or external stakeholders Review partner implementation opportunities and any gaps in skills  Track partner active engagements, project timelines, and any associated risks Track partner product training, certifications, and other investments BMC is making into partner practice helping to drive business outcomes for our partners Understand partner challenges, identify opportunities for improvement, and share lessons learned both internally and externally Facilitate and ensure ongoing communication and collaboration between internal and external parties, providing timely communications on significant issues and developments Regular partner check-ins, QBR’s, emails, and other communications maintaining accurate and detailed records of partner interactions and activities Survey customers and measure partner against KPI’s  Maintain and map contacts in the partner ecosystem  Drive simplification and continuous improvement in partner practices and processes Identify and share Partner Success Stories Qualifications 5 years in a similar role in Services, Channel or Customer Success Organization Able to draw insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations Experience scheduling, leading and following up on regular virtual meetings.
Experience developing and delivering MS PowerPoint presentations Demonstrated ability to work in ambiguous situations and across organizational boundaries with audiences of all levels Experience working in a SaaS environment, with Salesforce, and BMC products is a plus Skills Excellent communication and presentation skills Expertise in using MS Office products (Excel, PowerPoint, Word) Flexibility and the ability to adjust on the fly to new demands & priorities  Ability to adjust to setbacks or pivots Capable of working in fast-paced environment and thrive working independently  Ability to have influence across organizations including senior stakeholders Strong written and verbal communication skills, particularly in the ability to synthesize complex issues/scenarios into easy-to-understand concepts for various stakeholders Self-starter with a drive for results and positive attitude