CUSTOMER SERVICE SPECIALIST
Descripción de la oferta de empleo
AWWG is a global fashion group that includes renowned brands such as Pepe Jeans London, Hackett, and Façonnable. Additionally, AWWG is the licensed distributor for Tommy Hilfiger and Calvin Klein in Spain and Portugal.
The project!:
The mission of the CS team is ensuring the highest quality standard for ourcustomers in Spain and Portugal, supporting their wholesale business througheffective and efficient processes and helping them to achieve their sales goalsand objectives.
What will the role entail?:
Customer Master Data: Initiate and monitor new customer creations/amendments according to Sales instructions.
Order Management: Responsible for raising Sales Orders as well as ensuring orders received via interface (sales) are correctly integrated on SAP. Monitor that orders are dispatched.
Returns Management: Return orders for faulty or commercial reason are raised according to agreed conditions
Invoicing: in coordination with credit department, CS team will monitor and do the follow up to pre-pay customers, releasing the orders when appropriate
Reporting: Elaborate weekly/monthly/ad hoc reports to monitor performance in order to identify trends and deviations
Claims management: as main point of contact for wholesale customers, CS team will collect, investigate and resolve incidences
Another information of interest:
Great international working environment.
Canteen and Parking for employees available.
Corporate remote work policy regulated by corporate policy and flexible working hours.
Flexible benefits such as ticket restaurant, health insurance with Cigna, transport ticket or nursery ticket.
Discount on the brands of the Group.
Detalles de la oferta
- OFFICE AWWG
- 04/04/2024
- 03/07/2024
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