CUSTOMER SERVICE REPRESENTATIVE - ROMANIAN & HUNGARIAN - BARCELONA
Descripción de la oferta de empleo
Customer Service Representative Location.
Barcelona Spain Employment type.
Full-time Work model.
on-site DUTIES AND RESPONSIBILITIES.
Handle incoming customer inquiries (via phone email chat or automated alerts) and address user needs efficiently Record call details in the call management system ensuring timely responses and resolutions within the agreed SLA Maintain up-to-date knowledge of services and products particularly those tailored to individual customer applications Escalate any potential service issues to the senior team members as needed.
Adhere to all project processes and procedures Ensure compliance with the contractual SLA Provide coverage for other Agents in their absence whether within the same team or across different teams Collaborate with the team on specific projects when requested Fulfill administrative responsibilities including managing holiday sickness and overtime records Participate in regular team meetings Perform additional tasks as assigned by the management to ensure continued service performance quality and customer satisfaction REQUIREMENTS.
Native / fluent in Hungarian and Romanian both verbal and written.
Proficiency in English (minimum B2 level) A minimum of 1 year of customer service experience is required experience in the automotive industry is a plus.
Familiarity with or experience driving electric vehicles is preferred Competency in IT platforms equipment and applications including Windows MS Office and internet configuration is necessary Strong aptitude for working in a customer service environment Excellent customer care skills with the ability to listen to and understand customer needs Capable of taking ownership of calls and progressing them to resolution or escalating them when needed OFFER.
Excellent remuneration package based on experience skills and performance Working schedule.
Monday to Thursday 9AM- 5PM Friday 8AM - 4PM Be part of a dynamic and creative team with positive and friendly atmosphere 23 working days of paid annual leave Guidance and tools to reach your full potential.
Detalles de la oferta
- Dila Recruitment
- Sin especificar
- 28/06/2025
- 05/01/2026
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