CUSTOMER SERVICE INTERN - HQ

Not your usual app.
We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than local restaurants, grocers and supermarkets, and high street retail stores.    We operate in more than cities across 25 countries.
Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.
We have a vision.
To give everyone easy access to anything in their cities.
And this is where your ride starts YOUR MISSION The On-Demand team allows partners to get anything they need in their city by offering innovative solutions.
you will join a team that is working to revolutionise the sector.
In this position you will be in contact with the partners that are going to start using our platform, guiding them through the setup process and making sure that everything runs smoothly.
You will be part of the Partner Support team, working closely with the rest of the Sales team.
THE JOURNEY Onboard new partners to ensure they get the maximum value of our service.
Solve technical requests that 1st level cannot solve.
Filter and decide which technical requests require escalation.
Send information about the service to some partners.
Send pricing to those leads after following a qualification process.
Define processes to close leads with an automated process and onboarding them in a scalable way.
Follow the process to ensure that partners are enabled and can create orders on our platform.
Follow processes to make sure that orders are generated without any problem.
Review CRM conversations in order to make sure processes are properly followed.
Escalate those mistakes identified in order to implement improvement actions with our vendors WHAT YOU WILL BRING TO THE RIDE Availability for 6 months internship (full-time) Some previous experience in Sales, Marketing or B2B Customer Service  Strong business acumen Developed communication skills Bachelor's degree in business, marketing or sales Data-driven profile Proficiency in English and Spanish is mandatory, Italian language is a plus.
Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves.
Monthly Glovo credit to satisfy your cravings! Discounted gym memberships to keep you energized.
️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! Enhanced parental leave, and office-based nursery.
Online therapy and wellbeing benefits to ensure your mental well-being.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture.
We know that the best ideas come from a mashup of brilliant diverse minds.
This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU.
We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.  Feel free to note your pronouns in your application (e.
., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?  Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!