CUSTOMER SERVICE
Descripción de la oferta de empleo
* Asesorar a los clientes sobre las alternativas de materiales con ruptura de stock o sobre aquellos de los que el cliente requiere más información, enviando los presupuestos y facturas proformas de acuerdo a las necesidades planteadas.
* Gestionar con los departamentos involucrados, las consultas de los clientes asignados sobre plazos de materiales bajo pedido o materiales no existentes en nuestros catálogos y tarifas, así como consultas de precio con el comercial responsable de la cuenta, o al departamento de soporte comercial en el caso de clientes sin comercial asignado.
* Realizar la atención primaria a los clientes con consultas de estatus de entrega, peticiones de servicio técnico o coincidencias cuya resolución requiere la intervención de otros departamentos para solucionarla.
* Impulsar la venta de materiales en reventa o promoción en función de las pautas recibidas.FP administrativo / ADE o similar. 4-5 años de experiencia en funciones de Customer Service. Cordialidad, amabilidad y excelente comunicación oral y escrita. Atención al detalle. Valorable experiencia en SAP y Excel. Valorable buen nivel de inglés.
Detalles de la oferta
- Page Personnel ETT
- Sin especificar
- 03/04/2024
- 02/07/2024
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
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