CUSTOMER SERVICE
Descripción de la oferta de empleo
As a Customer Service Analyst you will have the responsibility to optimize the Omnichannel Services related processes and tools under his/her responsibility (payment & fraud prevention, preparation & delivery of orders, customer satisfaction), to ensure the customer satisfaction throughout the digital purchasing process experience (from payments to order delivery), and the stability of the required operations for the proper process performance.
Requirements.
Bachelor’s degree 5 years of experience in Customer Service or similar.
Fluent in English & Spanish are mandatory.
Skills.
teamwork, customer focus, problem solving, result orientation, organization & planning, decision making, communication Knowledge in Salesforce Service would be valuable.
Key Responsibilities.
Track the main KPIs of the call center.
Propose improvements and implement them to improve productivity and customer service.
Analysis of the different channels.
Identify and propose improvements in internal processes and cases.
Detect and propose customer experience improvements with the Contact Center.
Manage internal incidents.
Internal coordination to prevent incidents What we offer you? 4-day work-week.
we work 34 hours within a 4-day work week to enhance creativity and balance.
In addition, we have flexibility of time in and out.
Offices open to the sea.
we are in the Barceloneta facing the Mediterranean Sea.
The views inspire us, and the environment allows us to enjoy a healthy life.
doing sports, arriving by bike or walking or eating outdoors.
Flexible Remuneration with health insurance, transportation, childcare and food.
You can also enjoy coffee, infusions, and fresh fruit every day.
You will get a 50% discount on our collections.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 27/03/2024
- 25/06/2024
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
You will focus on sales and customer service... nice to have: previous experience in sales and customer service... your day-to-day: pitch the bfi method and provide customer service support over phone, e-mail, or chat... 'nothing is impossible' mindset... advise if is the right training experience......
Experience in the customer service industry and ideally in a contact centre environment... solution oriented to provide the correct and best outcome for the customer... we focus on customer service, sales, and technical support solutions for clients worldwide... follow internal processes and systems......
Experience in the customer service industry and ideally in a contact centre environment... solution oriented to provide the correct and best outcome for the customer... we focus on customer service, sales, and technical support solutions for clients worldwide... follow internal processes and systems......
The opportunity: we are looking for motivated customer service specialists to be part of their multicultural customer service department... the role: as a customer care advisor, your mission is to deliver premium consumer service in your language... your day-to-day at work: - deal with all customer inquiries......
Parmi eux l’équipe support customer care que tu rejoindras ! nous sommes à la recherche d’un(e) customer care specialist, francophone, avec un niveau professionnel d’anglais et d’espagnol... tu as déjà travaillé au service de clients entreprise / btob (un vrai plus !)... de préférence issu(e) d’une formation......
You will be responsible to provide friendly and professional customer service in your first language... keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken... benefits: - competitive salary... performance bonus......
Benefits: - competitive salary - possibilities to join the international mobility program - join a dynamic work environment - work from a brand-new office in athens - full initial training for all new employees - 3 euros per working day in meal vouchers - private health insurance from day one - performance......
As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within......
Reports to customer support team lead job overview this is what you tell people at parties: i am working at an international, superfast-growing tech company, and we are revolutionizing hoteliers around the globe... they have a growing team of 100 heads that is working from 10 offices all over the world!......