CUSTOMER RELATIONSHIP MANAGEMENT PROFESSIONAL
Descripción de la oferta de empleo
GT) is a global leader in gaming.
We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital.
Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth.
We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.
IGT has approximately employees.
For more information, please visit www.
gt.
om.
Ruolo.
Ruolo Professionale.
Customer Relationship Management Professional Location.
Roma Smartworking.
possibile per questa posizione Attività Previste.
Nel ruolo di Campaign Professional, la risorsa sarà Responsabile dell’esecuzione delle campagne di CRM legate allo sviluppo del sito dedicato all’offerta delle lotterie online (Gratta e Vinci, Gioco del Lotto, 10eLotto, MillionDay), con l’obiettivo di garantire la corretta esecuzione in termini di qualità, pianificazione e precisione, nonché offrire la migliore user experience al giocatore.
La risorsa sarà inoltre responsabile del monitoraggio e analisi delle metriche di performance, con l’obiettivo di valutare il successo delle iniziative e identificare aree di miglioramento.
Nello specifico.
• Lavorare a stretto contatto con il CRM Manager per ideare e configurare campagne di CRM end-to end per segmenti di clienti (dall’idea generation, alla pianificazione, all’implementazione sui sistemi, fino al reporting e ottimizzazione) • Utilizzare i tool di CRM e garantire la corretta implementazione della comunicazione su tutti i touch-point digitali • Definire il contenuto delle campagne (dai banner, alle newsletter ai contenuti informativi) in coordinamento con le diverse funzioni aziendali coinvolte • Valutare e analizzare costantemente l’esito e l’efficacia delle campagne in ottica di continuous improvement e ROI optimization • Effettuare benchamark di mercato e gap analysis • Garantire il corretto flusso di comunicazione tra le diverse funzioni aziendali coinvolte (es.
Customer Service, Legal,..) e allineamento tra i diversi stakeholder interni ed esterni Requisiti.
• Precedenti esperienze / utilizzo di tool CRM per la creazione delle campagne di marketing digitale • Ottime capacità analitiche e data-driven approach • Ottime capacità di comunicazione, precisione, autonomia, organizzazione e orientamento al raggiungimento dei risultati • Conoscenza fluente della lingua inglese • Conoscenza del mercato del gaming online Italiano costituirà titolo preferenziale Esperienza professionale/Seniority.
3 anni di esperienza in ambito CRM (digitale/e-commerce o consulenza) Titolo di Studi.
Laurea Ingegneria, Statistica, Informatica, Matematica, Fisica, Economia Aziendale o similare.
#LI-YG1
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 23/05/2024
- 21/08/2024
Solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... we focus on customer service, sales, and technical support solutions for clients worldwide... follow internal processes and systems......
Solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... we focus on customer service, sales, and technical support solutions for clients worldwide... follow internal processes and systems......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about......
Your proficiency in building and expanding relationship networks extends both internally and with clients... active participation in management meetings is essential to discuss the status of clients and strategize accordingly... as a valuable member of the customer success team, your role encompasses......
University degree high excel and pbi abilities sales understanding of diverse market requirements financial understanding (business plan, financial kpis) good disposition to collect data on customer facilities team worker relationship building with customers and team profound background in marketing......
Involve rh 2 cuenta con una posición como customer service para brindar un servicio excepcional al cliente, superando sus expectativas y resolviendo sus necesidades de manera eficiente y amable... realizar seguimiento de los casos para garantizar la satisfacción del cliente... brindar asistencia personalizada......
In this case the professional category will be based on the qualifications and experience of the applicant according with cttc professional categories procedure(https://www... flexibility expected professional category: r2 exceptional candidates may be considered even if they do not meet all the requirements......
Proficiency in using customer relationship management (crm) tools and other relevant software... a customer-centric mindset with a firm commitment to delivering top-tier customer service... demonstrated expertise in the igaming industry, with a strong emphasis on vip player management......
Continuous learning and professional development opportunities... provide exceptional customer support to users of our platform, assisting them with activity bookings, troubleshooting issues, and resolving inquiries in a timely and professional manner... collaborate with cross-functional teams to improve......
