CUSTOMER OPERATIONS SPECIALIST

Based in Barcelona's 22(at) district and with our Customer Operations Hub in Torroella de Montgrí (Costa Brava, Girona), Suntransfers has grown from a startup in 2008 into one of Europe's largest door to door airport transfer companies. We provide a standout choice of services and destinations ranging from VIP city transfers to low-cost taxis, operated from more than 750 airports and travel gateways worldwide.
In September 2022, Suntransfers became part of CMAC group, experts in ground transport and accommodation solutions, which will rapidly accelerate our growth and international expansion plans.
Are you passionate about delivering exceptional customer experiences? Ready to take our customer operations to the next level? If you're a proactive problem-solver, always on the lookout for the best solutions and thrive in a dynamic customer-focused environment, we're actively seeking a Customer Operations Specialist to join our team!
As the Customer Operations Specialist at Suntransfers, you'll be the superhero of customer satisfaction, ensuring our customers receive an amazing service at every turn of their journey. You'll be the go-to person for booking brilliance, travel, and all product-related things. Your mission? Do everything that it takes to make our customers' experiences unforgettable.
Engaging with customers and transportation partners across the globe, you'll be handling queries and sparking joy through phone calls, live chats, and emails. Think of yourself as the problem-solving guru during travel assistance calls – making fast decisions to turn challenges into triumphs. If you're ready to dive into a dynamic world where every interaction is an opportunity to create extraordinary experiences, we want you on our team!
Tasks
Who you are
You have demonstrated knowledge of customer service principles and practices

Your language skills include advanced proficiency in spoken and written English and Spanish
Your computer and internet skills are top-notch, and you bring previous experience in handling complaints
If you've got prior experience in the tourism industry and if you're competent in MS Excel and other Microsoft Office applications, that's a plus
As an exceptional team player, you approach your work with a proactive and positive attitude
High-pressure situations and challenges are where you thrive
Your telephone demeanor is both pleasant and professional, and your communication skills—both verbal and written—with strong listening abilities, set you apart
You excel in teamwork, fast decision-making, multitasking, and problem-solving
Attention to detail is your forte, and you are well-organized, dependable, quick to learn, and hardworking
Above all, you embody a friendly, patient, and empathetic customer-oriented attitude

Requirements
More about what you will be doing:
Assist our customers by offering comprehensive information about Suntransfers, – whether it's availability, pricing, or just general info – through phone calls, live chats, and emails

Complete payments and bookings, reaching out to customers and ensuring they smoothly sail through the process
Being the go-to support for both customers and suppliers when things go a bit wonky during a transfer service and acting as the mediator between them

Tackling complaints head-on and turning frowns into smiles
Stepping into the world of "non-standard-CS-tasks" for cool cross-functional projects. Think translations, diving into price comparisons, publishing new routes and prices – all in sync with other awesome departments.
As soon as you've mastered our products and shown your proactive approach in taking on extra responsibilities, the exciting opportunity to grow and advance with us awaits you. Your journey toward personal and professional development begins!
Benefits
What we offer:
Our team enjoys a balanced work routine, spending some days collaborating in our office located in the beautiful Torroella de Montgrí (Costa Brava, Girona), while also having the flexibility to work remotely for part of the week. With a commitment of 40 hours per week distributed across 5 days (Monday to Sunday), our schedule includes a rotation of morning, afternoon, and night shifts, ensuring a dynamic and inclusive approach to our work hours.
We offer a dynamic and challenging environment that is fun to work in. You'll have the chance to work within a young, multicultural, multilingual team in an environment where people respect and support each other and have a strong work ethic.
If you're excited about the opportunity to shape the future of Suntransfers customer operations, please submit your CV! We will review CVs on an ongoing basis.