CUSTOMER INTERACTION ANALYST WITH PORTUGUESE - TEMPORARY
Descripción de la oferta de empleo
join us as the next Snacks Customer Interaction Analyst.
Working with inspiring and experienced colleagues, you'll find that the atmosphere in our office in Vitoria is informal and engaging.
With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.
Your mission.
In this role you will be supporting Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support.
You will be communicating with different customers and coordinating tasks at national and state levels as well as supporting field SC training programs.
You will be collaborating with all departments supporting SC in terms of solving issues and implementing business actions.
Responsibilities Your day to day with us.
Manage & Fulfill orders Manage returns/refusals Contact customer to find a solution and adjust communication in line with business content to find most efficient solution for complex requirements Coordinate between call center and departments (in person, by phone, zoom meetings, email) Develop winning relationships with key stakeholders within the Cluster Supply Chain function and IBERIA BU SC teams, embedding GBS Supply Chain services within the organization Support the Customer Service Lead with all initiatives to improve GBS service offerings Qualifications What will you need to succeed? Profieciency in Spanish & Portuguese Previous experience in a customer order management role, able to demonstrate good stakeholder management and alignment to external customer needs and expectation Excellent analytical skills and numerical abilities Great communication and interpersonal skills Strong Excel & Office package knowledge Able to handle multiple projects within tight deadlines What makes us different? Hybrid working model.
combination of remote and collaborative office experience to enable innovation Flexible work schedules & Work-life balance Professional growth possibilities & learning opportunities Being you at PepsiCo.
PepsiCo is an equal opportunity employer, committed to helping people lead healthier lives and supports workforce diversity.
We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
Planet + People.
PepsiCo Positive (pep+) is how we’ll transform the way we create value by operating within planetary boundaries and inspiring positive change for the planet and people in the global food system.
Detalles de la oferta
- Sin especificar
- 11/05/2024
- 09/08/2024
Care for customer satisfaction, making sure that you are going the extra mile with each and every contact... we´re curious: you’re autonomous and proactive, with a “can-do” attitude that strives to resolve customer issues efficiently and in real time... be passionate about giving a great customer experience......
Care for customer satisfaction, making sure that you are going the extra mile with each and every contact... we´re curious: you’re autonomous and proactive, with a “can-do” attitude that strives to resolve customer issues efficiently and in real time... be passionate about giving a great customer experience......
Mark, test, assess and record in accordance with school and department policy... contribute to students’ end of term reports in line with school policy... otros datos del puesto subject teacher repsonsibilities: assist in the planning, preparing and delivering of departmental schemes of work in accordance......
Ensuring compliance with industry standards and safety regulations... opportunities to work on international projects and collaborate with clients worldwide... collaborating with the engineering team to optimize designs and enhance product performance... ability to work collaboratively in a team environment......
Your proficiency in building and expanding relationship networks extends both internally and with clients... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within roles such as customer......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
Detall de les funcions del lloc de feina• lead projects related commercial excellence • supports the sales team, analyzing complex data base, obtaining conclusion and making recommendations• supports with the existing sales tools and data base, follows up with sales team to ensure their comprehension......
Experience with methodologies for managing incidents, changes, performance measurement and project management... we are aldia group, a high-impact it consultancy firm working with high profile clients... we are looking for a qa analyst to perform the following functions:requisitos del puesto participate......
University degree high excel and pbi abilities sales understanding of diverse market requirements financial understanding (business plan, financial kpis) good disposition to collect data on customer facilities team worker relationship building with customers and team profound background in marketing......
• work directly with our clients as an active member of an agile project team... • opportunities for growth with a training budget that you can use for courses and conferences... • a chance to be promoted twice a year and a clearly defined career path with salary forecast... about the wishes......
