CUSTOMER HAPPINESS HERO - FREELANCE
Descripción de la oferta de empleo
Operating in over 10 countries, we connect over a million pet parents and pet sitters across the world.
Our newest initiative, Hector Kitchen is leading the marketplace for pet food in providing healthy, tailored food delivered to your doorstep designed by our team of specialists.
We are currently looking for a talented and motivated Customer Happiness Freelancer to join our team.
YOUR RESPONSIBILITIES.
- Validation.
you will monitor the activity of users, report irregularities and follow up on spotted issues to rest of the customer service team to improve conversion and processes within the customer service.
- Feedback analysis.
you will suggest improvements to our service and innovative ideas based on feedback from our pet-parent customers that you will have analysed.
- Additional missions.
this is only the beginning of Holidog’s journey, so there is still a lot that needs to be done.
You’ll be offered other missions depending on your interests and the skills you want to develop.
YOUR BACKGROUND AND SKILLS.
- Team Player.
You know how to work in a team, have excellent communication, know how to report things efficiently, you have experience in reporting frequently to a team leader/manager.
- Critical thinking.
You are great at making quick decisions and are able to be analytical and critical.
- Experience.
You have already worked in a customer service, handled emails, communicated with clients on an online chat and ideally used tools like Intercom, Olark and Zendesk.
- Curiosity.
you have a positive attitude and show willingness to learn new concepts and improve.
You are not afraid to ask questions and get out of your comfort zone.
- Customer Savior.
you love customer service and see yourself having a career in it.
- Language requirements.
your written and spoken English is flawless.
Fluency in French, Spanish, Italian, German and/or Dutch is a HUGE plus.
If you match this description, then apply now ADDITIONAL INFORMATION.
Start date.
Immediate.
Type of contract.
Full time hours ( hours a week) / Part time also accepted Monday to Friday (Saturdays if possible).
Location.
Remote working.
Remuneration.
€ per month (depending on hours/profile).
Detalles de la oferta
- Internwise
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 05/04/2024
- 04/07/2024
Solution oriented to provide the correct and best outcome for the customer... we focus on customer service, sales, and technical support solutions for clients worldwide... experience in the customer service industry and ideally in a contact centre environment... follow internal processes and systems......
Solution oriented to provide the correct and best outcome for the customer... we focus on customer service, sales, and technical support solutions for clients worldwide... experience in the customer service industry and ideally in a contact centre environment... follow internal processes and systems......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
The opportunity: we are looking for motivated customer service specialists to be part of their multicultural customer service department... the role: as a customer care advisor, your mission is to deliver premium consumer service in your language... your day-to-day at work: - deal with all customer inquiries......
You will focus on sales and customer service... nice to have: previous experience in sales and customer service... your day-to-day: pitch the bfi method and provide customer service support over phone, e-mail, or chat... guide them in the enrollment process... bring solutions at the very first contact......
Parmi eux l’équipe support customer care que tu rejoindras ! nous sommes à la recherche d’un(e) customer care specialist, francophone, avec un niveau professionnel d’anglais et d’espagnol... actito espagne recrute!! deviens un expert de notre platforme et viens renforcer notre équipe customer care !......
You will be responsible to provide friendly and professional customer service in your first language... keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken... performance bonus... manage customers’ bookings......
Reports to customer support team lead job overview this is what you tell people at parties: i am working at an international, superfast-growing tech company, and we are revolutionizing hoteliers around the globe... they have a growing team of 100 heads that is working from 10 offices all over the world!......
As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within......
Necesitan incorporar a su plantilla distribuidores freelance con altas dotes de gestión comercial que introduzcan la marca en su zona de influencia... experiencia en la gestión de acuerdos de colaboración con asesorías, venta de servicios a empresas de formación programada, servicios de normativas de......
