CUSTOMER CARE SPECIALIST - INTERNATIONAL MARKET
Descripción de la oferta de empleo
As a Customer Care Specialist at bsport, your primary responsibility will be to provide outstanding customer support through various channels, including.
Ticket Handling.
Respond promptly and professionally to customer inquiries and support tickets using our Intercom platform.
Email Correspondence.
Manage customer email communications with a friendly and solutions-oriented approach.
Issue Resolution.
Assist customers in resolving their inquiries, issues, or concerns effectively and efficiently.
Product Knowledge.
Develop a deep understanding of our products and services to provide accurate information and solutions to customers.
Documentation.
Keep detailed records of customer interactions, feedback, and recurring issues for analysis and improvement.
Collaboration.
Work closely with cross-functional teams to ensure customer issues are resolved and provide insights to enhance our products and services.
ou will be a good fit to join us if you.
re fluent in French & English MANDATORYHave skills in other languages as Spanish, Dutch, German, Italian and others are a plusHave strong written and verbal communication skills.
ave excellent problem-solving abilities.
re customer-focused with a positive attitude.
ave experience with Intercom or similar customer support platforms is a plus.
ave previous customer service or support experience preferred.
ave the ability to multitask and prioritize effectively.
re tech-savvy with a willingness to learn and adapt to new technologies.
ave high attention to detailPrevious Experiences.
rofessional experience as Customer Support Service will be highly appreciatedProven track record of meeting or exceeding quotas and receiving positive customer feedbackProficiency with common customer success and customer relationship management software, such as Intercom and Hubspot
Detalles de la oferta
- BSPORT SOLUTION
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 19/10/2023
- 27/05/2024
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