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CUSTOMER CARE & OPERATIONS SPECIALIST

Descripción de la oferta de empleo

Buscamos un perfil senior acostumbrado a trabajar en todo del Customer Journey, entendiendo las necesidades del cliente y, sobre todo, enfocado a procedimientos con almacenes:Responsabilidades: Ser el punto de contacto entre corporativo/transporte/almacén para la resolución de incidencias de transporte y almacén derivadas de ATC.Gestión y resolución de los casos relacionados con transporte y almacén (entregas y devoluciones).Formación almacenes para la gestión de casos.Análisis de los motivos de contacto y propuestas para la mejora de la experiencia de entrega/devolución.Requisitos:Experiencia previa en un servicio de Atención al Cliente y en un servicio de operaciones.Capacidad de gestión de proyectos de forma autónoma.Capacidad de análisis y interpretación de datos con conocimiento avanzados de herramientas de Excel y Power BI.Imprescindible nivel alto de inglés.
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Detalles de la oferta

Empresa
  • Empresa moda textil
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 11/04/2024
Fecha de expiración
  • 10/07/2024
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