CUSTOMER CARE FOR A GLOBAL MEDICAL TECHNOLOGY COMPANY (FRENCH \U SPANISH SPEAKER)
Descripción de la oferta de empleo
Your role in this position will be to proactively engage with customers prior to their surgery.
This can be accomplished by supplying them with essential information about the company's offerings through various communication channels such as appointment reminders, proactive follow-ups through calls, emails and other channels.
Your responsibilities and impact as a Customer Care Representative will be.
Acting as a mediator between the consumer and the clinic to address any concerns or issues that may arise Effectively addressing patient inquiries by delivering unbiased, precise, non-promotional, and non-medical information.
Assuring the customers have a positive experience fitting our client´ quality standards.
Coordinating an onboarding process for interested customers, guiding them through the necessary steps to become a valued client.
Skills, qualifications and interests you need to succeed in this role.
Native level of French with a fluent level of English and Spanish (at least C1) Already based in Barcelona or metropolitan area Having excellent verbal and written communication skills Being able to work independently in a fast-paced environment Being able to quickly understand customers´ needs and dealing with their emotions Having a well organized and structured way of working Minimum 1 year of experience working in a customer service environment Data entry skills and knowledge of Microsoft Office (Word, Excel and Outlook) Previous experience working in the medical (aesthetics) would be a plus Previous experience working with Zendesk and Salesforce would be a plus What´s in it for you? Contract.
permanent + 2 month probationary period Competitive salary Benefits.
meal voucher, 27 days of vacation + your birthday off, pension plan, mental policy Working hours.
Mon-Fri 9-18 Hybrid work model Health insurance.
private health + life insurance Your future company.
Our client is a rapidly growing global team at a renowned global medical technology company.
The organization is dedicated to enhancing patient safety and aesthetic outcomes, with a primary focus on the breast aesthetics and reconstruction market.
With a robust portfolio of cutting-edge silicone gel-filled breast implants, they are revolutionizing the femtech industry through innovative design, development, manufacturing, and marketing.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 17/04/2024
- 16/07/2024
The company: work for a pan-european developer, manager and owner of high-quality logistics and semi-industrial real estate... benefits: - competitive salary - possibilities to join the international mobility program - join a dynamic work environment - work from a brand-new office in athens - full initial......
The opportunity: we are looking for motivated customer service specialists to be part of their multicultural customer service department... the role: as a customer care advisor, your mission is to deliver premium consumer service in your language... our goal is to find you the best job position over......
Solving problems and assisting clients is your thing? a german speaker living in valencia? we have an awesome opportunity available... this is one of the world's best hotel management systems for 2 years in a row and empowers hoteliers to run their property way more effectively... deal’s a deal 5......
Parmi eux l’équipe support customer care que tu rejoindras ! nous sommes à la recherche d’un(e) customer care specialist, francophone, avec un niveau professionnel d’anglais et d’espagnol... actito espagne recrute!! deviens un expert de notre platforme et viens renforcer notre équipe customer care !......
Care for customer satisfaction, making sure that you are going the extra mile with each and every contact... solution oriented to provide the correct and best outcome for the customer... we focus on customer service, sales, and technical support solutions for clients worldwide... 000€ gross per year......
Care for customer satisfaction, making sure that you are going the extra mile with each and every contact... solution oriented to provide the correct and best outcome for the customer... we focus on customer service, sales, and technical support solutions for clients worldwide... 000€ gross per year......
Innate taste for sales... you will focus on sales and customer service... advise if is the right training experience for you... nice to have: previous experience in sales and customer service... your day-to-day: pitch the bfi method and provide customer service support over phone, e-mail, or chat......
•opportunities for growth with a training budget that you can use for courses and conferences... •lots of teambuilding activities, trips, hobby groups and cultural events to create a company powered by teamwork... •a chance to #domore for the planet and the community as part of sollers change makers......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
A high proficiency in english is a prerequisite for the role... contribution to team spirit is evident through strong analytical reasoning skills, curiosity, and a passion for tackling new challenges... demonstrating strong communication and presentation skills, along with confidence in interactions......