ANALYST, WORKDAY TECHNOLOGY OPERATIONS

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As part of Global HR Services, the role of Analyst, Workday Technology Operations will provide support to HR Services with regard to the Workday Human Capital Management (HCM) system.
As first escalation point, they will be responsible for analyzing data & system issues and providing them mentorship & solutions, as well processing system-related change request and investigative cases.
They will help drive global consistency and compliance in Workday HCM processes, ensuring data accuracy and monitoring observance of global processes.
Case Management/Daily Operations – 85% Receive, assign, or process Tech Ops cases or activities Ensure accurate, complete, compliant, and timely delivery of services based upon agreed OLAs, activity timelines or work prioritization Identify case or activity challenges and opportunities and raise to the Senior/SME as needed.
Ensure accurate documentation of the various Tech Ops Admin activities, including maintenance of these documentations.
Communicate and interact effectively with the HR Digital organization, partner functions, and third-party providers (IT).
PROJECTS – participate in activities surrounding regional/market-specific initiatives and support Global Strategic team by way of testing, requirements gathering, PAR management.
PROJECTS - Communicate timely any Projects that need involvement from other HR Digital Teams to weigh-in the scope, priorities, cost and all other potential impact it may bring to the entire HR Digital organization WD Upgrades – E2E Testing, Partner coordination, Cutover activity participation.
Strong Alignment to compliance protocols and standards in performing day to day tasks Continuous Improvement – 15% Identify areas for improvement on daily operational processes; provide support to implement improvement initiatives Supply positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issue resolution Participate in scheduled and ad hoc training to improve performance, process competence and technical proficiency Qualifications Required Minimum Education.
Bachelor’s Degree Experience – 5+ years of HRIS or equivalent work experience In-depth knowledge of Workday is required Previous experience supporting users of a Human Capital Management (HCM) system is required, combining HR processes and system analysis expertise.
Broad knowledge of HR functional (Payroll, Compensation, Benefits, etc.) is preferred A solid understanding of Time Off plans, Accruals, Leaves and Calculation Engine operations including Absence process requirements Significant analytical and problem solving skills required.
Attention to detail & accuracy a must.
Proficient verbal and written communication skills in English in order to communicate with customers and peers.
A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under stress, multi-task, and meet deadlines.
Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.
Demonstrate ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach.
Proficient social skills and the ability to optimally work with internal partners and colleagues to give ideas, see opportunities, and supply positive outcomes.
Knowledge of standard business practices and professionalism in a customer service environment are critical.
Ability to translate the technical requirements to business needs and vice versa High proficiency in making decisions by consistently proposing quality solutions and answers to issues by gathering extensive data, conducting research, and communicating a recommended solution to all parties involved