Customer operations manager

●	Achieved regional budgets and goals. 
●	Leading a team of five direct reports and three distributors across 8 countries.
●	Leading key negotiations with national and regional consortia in the region, with successful sales ranging between $500K and $5M sales.
●	Balance information about business drivers such as revenue, cost, customer needs, and performance trends to guide short and long-term activities.  Use larger implications of geographic, business, marketplace, and customer trends to set and align work.
●	Supporting an environment of accountability by setting clear plans and metrics, monitoring progress, and taking appropriate and timely action to address and respond to issues and opportunities.  Identify risks and mitigation strategies.
●	Developing self and others through constructive feedback and other approaches such as work assignments, learning approaches, coaching, and mentoring
●	Design, manage, and participate in internal systems, processes, and culture to collaborate effectively.
●	Consistently deliver revenue against quota. Achieved annual budget in 2020 and finished 102% to goal.
●	Average growth of annual sales revenue in the territory between 2017 and 2020 of 4%.
●	Manager of the office in Madrid.

The University of Sheffield, Sheffield, England.
Dissertation title to get the master’s degree: “World Wide Web in Spain”.
Six months placement in the electronic publisher: SILVER PLATTER INFORMATION LTD.
in London (UK).