Account manager

Analysis of customer needs; Providing of training of any sort to hotels partners; Telephone and e-mail assistance to hotelpartners with whatever needed; Channel Manager support ; Follow up Acquisition; Sales; Customer Care; MICE; Parity of Rate and Availability; Focus on results

Acquisition of new accounts/hotelpartners; Customer Care; Channel manager assistance; Analysis of customer needs; Carrying out trainings on the use of our reservation system; Support and assistance to our partner hotels in the solution of problems that can arise during or after a booking; Parity of Rate and Availability; Sales; Team Spirit; Focus on results; MICE

Acquisition of new independent hotels and small hotel chains; Support and assistance of our partner hotels and small hotel chains; Help hoteliers to finish the on line registration; Customer Care; Focus on results; Team Spirit; Sales Management

Taking care of all documents necessary to send shipping containers from Europe to Brazil; Customer Care; Sales

Customer Care; Hospitality; Team spirit; Manage operations with the Amadeus reservation system as bookings, modifications, cancellations, refunds, reissues, etc

Customer Care; Team Spirit; Customers Relationships; E-Commerce; Check in/Check out; Reservations, Administrative Responsibilities (such as answering the telephone, maintaining records, etc

E-Commerce; Customer Care; Hospitality; Team Spirit; Check in/Check out; Reservations, Administrative Responsibilities (such as answering the telephone, maintainin

I had worked as front desk on the ship. Sailing from USA and going to Caribbean.
Exceed guests expectations; Team Spirit; Customer Care; Sales; Hospitality; Process guest arrivals and departures, including all necessary payments; Handle & coordinate room assignments; Handle guests' concerns; Assist with the check-in and check-out of groups

Customer Care; Customer Relationships; Team Spirit; Sales Management; E-Commerce; Registering guests, making and modifying reservations, hotel operator, and concierge duties