TRABAJO CUSTOMER SERVICE ANALYST SUPPORT SANT CUGAT DEL VALLÈS, BARCELONA

A positive, can-do attitude and commitment to excellent service... requisitos 3+ years of experience in customer success or similar client-facing roles...

• follow established best practices and standards in infrastructure service delivery... • work with the team to meet infrastructure needs and support daily operations...

Job description: • support a team of software engineers in the development of software products and solutions, providing guidance, code reviews, and technical support...

• debug and troubleshoot production issues, working closely with operations and support teams... • provide technical expertise and support to team efforts, acting...

• analyze data to derive insights, inform solution recommendations, and support strategic decision-making... our work model prioritizes in-person collaboration while...

• debug and resolve complex production issues, working closely with senior engineers and support teams... our work model prioritizes in-person collaboration while...

• support building and maintaining client relationships, understanding their needs, and contributing to solution delivery... our work model prioritizes in-person...

Understands sales process, information and support requirements, and assists sales staff in identifying leads (leverage)... our work model prioritizes in-person...

• support process improvement initiatives and data analysis... our work model prioritizes in-person collaboration while offering flexibility to support wellbeing...

Knowledge in contract management and customer service processes is required... proactively seek new service business opportunities, engage with customers, and implement...

Excellent interpersonal and customer service skills... must be able to work independently and with minimal support... through service development or research) and...

• follow established best practices and standards in infrastructure service delivery... our work model prioritizes in-person collaboration while offering flexibility...