TRABAJO GUEST SERVICE INTERCONTINENTAL MADRID, MADRID

Job description for guest relations director - franchised(hoz) in madrid,spain... ensure that customer feedback aligns with the hotels customer service objectives...

Ensure that customer feedback aligns with the hotel's customer service objectives... • gather employee opinions and suggestions contributing to achieving excellence...

Collect and analyze customer reviews to continually enhance the guest experience... this role plays a crucial part in ensuring operational efficiency and exceptional...

Lead by example: the guest is our number 1 priority... be visible for the guest at all times and help resolve their doubts... coordinate different departments in...

Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the guest service representative...

Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests...

Assists servers with wine service... the main duties will include: ability to advise the guest on wine selection and to supervise the day-to-day wine service...

Perform all body treatments in accordance with four seasons standards, while ensuring guest satisfaction... the role also includes proactivity, anticipation of guest...

Bellperson, housekeeping) as necessary to resolve guest call, request, or problem... answer, record, and process all guest calls, messages, requests, questions,...

Transport guest luggage to and from guest rooms and/or designated bell area... a place where service comes from the heart, not from a handbook...

Ensure every guest receives a personalized unique original experience... a place where service comes from the heart, not from a handbook... the brand targets sophisticated...

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture...

Advise guest of messages... file guest paperwork or documentation... coordinate with housekeeping to track room status and guest concerns... notify loss prevention/security...

Anticipate and address guests service needs... follow up with guest regarding satisfaction with guest-related issues... answer, record, and process all guest calls...

Ability to understand guest needs and to deliver superior customer service... ensure that mise en place is completed shift to shift and during service in order to...

There will be direct shuttle service from the hotel to the airport... ensure the best quality of service and convey the ibis styles concept and idea...