TRABAJO CUSTOMER JOURNEY OPTIMISATION MADRID, MADRID

Experience as head of global customer unit (gcu), customer unit (cu), domain, or large key account... customer responsibility for the global customer unit telefonica...

· customer first (customer facing): working knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership...

You will partner with the regional general manager and regional sales teams to capture growth leads throughout the customer journey...   we will ensure that individuals...

• experience/knowledge of customer experience improvement tools: voice of customer (voc) programs and analysis methodologies (customer journeys, customer personas...

)   quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer’s expectations   keep customers updated on the...

Strategize and oversee customer success initiatives, including risk mitigation, customer adoption, and account expansion, aligning with company objectives and customer...

They are looking for a dynamic individual with outstanding abilities in customer relations, negotiation, and business skills... to ensure the success and growth...

Oversee customer adoption, emphasizing enablement and increased product usage... provide overall customer lifecycle management, tracking improvements, conducting...

customer success, sales, marketing, product, executive leadership) to develop deal strategies to convert pipeline into customer wins... in this role, you will collaborate...

The role could develop further into customer management of a selected portfolio... even if this role remains office based, it may involve occasional customer visits...

• deliver webinars and organize customer events... our growth department focuses on the first stages of the customer journey and is the starting point of your career...

As a customer success account manager (csam), you are the primary customer facing role responsible for customer success through delivery management of cross-functional...

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day...

customer service experience in french market desired but not crucial... support customers through the application journey as well as processing and analysing the...

customer trainer m/f/x   within your #oneteam   within the customer care organization division of the ovhcloud group, the product enablement team aims to deliver...

Conocimientos necesarios: conocimientos en modelos de customer experience... impulsar e implantar una cultura de customer experience...  liderar y coordinar la propuesta...

Soporte en el desarrollo de proyectos: colaborar estrechamente con la dirección y otros departamentos en la implementación de nuevas iniciativas, integrándolas en...

This role will support the upskilling and continued education of the csm team, inclusive of individual customer success managers, technical customer success architects...

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount... we've got your back...