TRABAJO CUSTOMER CARE QUALITY SPECIALIST MADRID, MADRID

quality assurance knowledge:• experience with quality management systems (qms), quality control methodologies, and process improvement techniques...

Deliver world-class customer service, offer custom solutions and negotiate a positive outcome for the customer and american express... experience in a customer facing...

Be comfortable using sql and crm or customer feedback tools... sound understanding of banking and card products, and how they impact customer satisfaction...

Passionate about providing excellent customer service... you will have previous customer service experience, either face to face or over the phone...

Passionate about providing excellent customer service computer literate to an intermediate level organised, diligent, with attentive listening skills...

Tasks include a mix of front office and back-office tasks deliver world-class customer service, whilst responding to customers inquiries and problems on inbound...

Meet and exceed quality goals, compliance regulations and productivity targets ... customer service experience in german market desired but not essential ...

Tasks include a mix of front office and back-office tasks deliver world-class customer service whilst responding to customers inquiries and problems on inbound outbound...

Position summarythis hybrid role bridges post-sale customer support and upselling, making it a vital part of our client lifecycle... the ideal candidate is bilingual...

Here's just some of what you'll do in this role: deliver world-class customer service, whilst responding to our commercial customers inquiries and concerns...

Meet and exceed quality goals, compliance regulations and productivity targets... deliver world-class customer service, whilst responding to our commercial customers...

Learn more about our culture of impact with care here... initiating customer tailored sales actions and supporting national sales actions... know your rights...

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