TRABAJO TECHNICAL SUPPORT HELP DESK ESPLUGUES DE LLOBREGAT, BARCELONA

You’ll act as a point of escalation, support knowledge-sharing, and collaborate with the service desk manager on daily team coordination...

What you bring experience in a service desk or it support role... escalate complex issues to 2nd line support when needed... what you’ll do provide 1st line it support...

•    experience of successfully leading technical evaluations...    •    experience of resolving technical issues, including those involving 3rd parties...

•    support troubleshooting of complex issues in production... •    proven experience in leading and managing technical teams...  •    proven experience in leading...

Provide technical expertise on sql / databases...    in order to help complete our regional business solution-eur technical & production team, we are currently looking...

Your facilitation skills, your technical savviness, and the clarity of your documents will be fundamental to the success of the team... deliver the solution architecture...

Guiding network-related projects and supervising technical staff...   work with cvc regional operations managers to capture local market needs and pain points, support...

Additionally, you will enhance and improve the technology platforms that support these business operations... provide appropriate documentation, training and coaching...

Years hands on experience in customer support specific technologies (ccaas, voip, case management, business process management systems, social listening tools...

Test new developments to ensure they work as intended   develop training materials and leading sessions to help others understand our applications  monitor support...

technical skills: high level of proficiency in microsoft office... how can you help us?  training will be provided to the selected candidate so that he/she can effectively...

Provide appropriate documentation, training and coaching  to the business users and development, test, and support teams...   your facilitation skills, your technical...

support events: lead preparation activities for  large promotional events, ensuring system stability and performance are optimized...   in this role, you will: drive...

Build and maintain ux/ui roadmap, prioritize the backlog, specify user stories with the help of a business analyst... provide recommendations and support for web...