TRABAJO TECHNICAL SUPPORT CUSTOMER SATISFACTION ESPLUGUES DE LLOBREGAT, BARCELONA

Years of experience building products for customer support... this role will be critical in driving the digital transformation of our support operations...

Years hands on experience in customer support specific technologies (ccaas, voip, case management, business process management systems, social listening tools...

And manage rappel/visibility/return payments support csd & kam team in all commercial review process (data preparation) perform ad-hoc analysis to support business...

•    experience of successfully leading technical evaluations...    •    experience of resolving technical issues, including those involving 3rd parties...

Martech, crc, commerce, erp) to support seamless customer engagement and operational continuity... maintain a global product template and support localization, ensuring...

Provide technical expertise on sql / databases... support the analysis and resolution of products issues in collaboration with the sustain team...

•    support troubleshooting of complex issues in production... •    proven experience in leading and managing technical teams...  •    proven experience in leading...

Create and maintain technical documentation... troubleshoot and resolve technical issues related to cai solutions... provide technical expertise and guidance to...

Design thinking, lean start-up), including expertise in focus group management, customer journey mapping, competitive research, and customer research...

In we created the digital hub in barcelona to offer the best customer experience and innovation to b2c and b2b channels... your facilitation skills, your technical...

Guiding network-related projects and supervising technical staff...   work with cvc regional operations managers to capture local market needs and pain points, support...

Additionally, you will enhance and improve the technology platforms that support these business operations... provide appropriate documentation, training and coaching...

Provide appropriate documentation, training and coaching  to the business users and development, test, and support teams... in we created the digital hub in barcelona...

Act as a go-to expert for it customer services on various projects...   you have proven knowledge on customer service (sap sd)  you have proven experience working...

support events: lead preparation activities for  large promotional events, ensuring system stability and performance are optimized...   in this role, you will: drive...

You’ll act as a point of escalation, support knowledge-sharing, and collaborate with the service desk manager on daily team coordination...

We design and support our solutions end-to-end... collaboration with the other modules such as request fullfiment, incident management, problem management, knowledge...

Increases product adoption, customer and consumer satisfaction and other value indicators secure and compliant with internal standards and external regulations...