TRABAJO HELP DESK CUSTOMER SUPPORT ESPLUGUES DE LLOBREGAT, BARCELONA

Years of experience building products for customer support... ensure customer support tools and platforms effectively integrate with the broader landscape...

Years hands on experience in customer support specific technologies (ccaas, voip, case management, business process management systems, social listening tools...

You’ll act as a point of escalation, support knowledge-sharing, and collaborate with the service desk manager on daily team coordination...

What you bring experience in a service desk or it support role... escalate complex issues to 2nd line support when needed... what you’ll do provide 1st line it support...

Martech, crc, commerce, erp) to support seamless customer engagement and operational continuity... maintain a global product template and support localization, ensuring...

Additionally, you will enhance and improve the technology platforms that support these business operations... provide appropriate documentation, training and coaching...

You will further support the operational management of the portfolio of digital touchpoints... also ensuring all projects are consistent with overall it customer...

Test new developments to ensure they work as intended   develop training materials and leading sessions to help others understand our applications  monitor support...

We also support markets with managing local spend... creation and management of credit notes generated from customer claims... coordination and collaboration with...

support the analysis and resolution of products issues in collaboration with the sustain team... ) deliver support to the markets/factories for new implementations...

•    support troubleshooting of complex issues in production...   in we created the digital hub in barcelona to offer the best customer experience and innovation...

We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together...      this role will develop and support a...

•    provide appropriate documentation for the product area, training and coaching to the business users, development, test and support teams...

Participate in the it governance processes that enable prioritization across multiple options and support the business governance processes (e...

We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together...   in we created the digital hub in barcelona...

In we created the digital hub in barcelona to offer the best customer experience and innovation to b2c and b2b channels... you will guide and promote optimal use...

Provide appropriate documentation, training and coaching  to the business users and development, test, and support teams... in we created the digital hub in barcelona...