TRABAJO CUSTOMER SUPPORT BIG TECHNOLOGY ESPLUGUES DE LLOBREGAT, BARCELONA

Years of experience building products for customer support... ensure customer support tools and platforms effectively integrate with the broader landscape...

Years hands on experience in customer support specific technologies (ccaas, voip, case management, business process management systems, social listening tools...

Provide level 3 (expert analysis/resolution required) support requests from users and customers as channeled by the support & operations team...

Martech, crc, commerce, erp) to support seamless customer engagement and operational continuity... maintain a global product template and support localization, ensuring...

•    support troubleshooting of complex issues in production... you will guide and promote optimal use of technology to support the cost-effective delivery of business...

I and big data analytics to ensure compliant rollout of next gen a... provide guidance and support to development teams during the implementation phase, ensuring...

You will guide and promote optimal use of process and technology to support the cost-effective delivery of business requirements within the area of expertise...

You will further support the operational management of the portfolio of digital touchpoints...   as part of the digital touchpoints team, you will collaborate with...

Understand challenges and coming up with creative solutions using available technology...   act as a go-to expert for it customer services on various projects...

Additionally, you will enhance and improve the technology platforms that support these business operations... provide appropriate documentation, training and coaching...

Strong knowledge and project experience deploying cisco sdwan technology... participate in the it governance processes that enable prioritization across multiple...

support the analysis and resolution of products issues in collaboration with the sustain team... ) deliver support to the markets/factories for new implementations...

This role will develop and support a learning model through mentorship and coaching, creating training and continuous improvement throughout...

•    provide appropriate documentation for the product area, training and coaching to the business users, development, test and support teams...

Provide appropriate documentation, training and coaching  to the business users and development, test, and support teams... in we created the digital hub in barcelona...

As business analyst your key assignment will be to support the on-going implementations and the evolution of existing tax applications... first working day...

Increases product adoption, customer and consumer satisfaction and other value indicators secure and compliant with internal standards and external regulations...