TRABAJO CUSTOMER SERVICE PROCESS EXCELLENCE ESPLUGUES DE LLOBREGAT, BARCELONA

Years hands on experience in customer support specific technologies (ccaas, voip, case management, business process management systems, social listening tools...

Business process automation: identify opportunities for process automation...     process and solution analysis, documentation, and testing: analyze and document...

Identify and implement improvements in customer service workflows to enhance efficiency, reduce friction, and improve agent and customer experience...                                         ...

Experience in business process automation and knowledge of associated tooling... the agile pmo excellence lead embodies and enables an agile culture...

You’ll split your time between providing high-level it support and guiding a team of service desk engineers to deliver outstanding service...

Martech, crc, commerce, erp) to support seamless customer engagement and operational continuity... retail ops, finance, supply chain), in collaboration with the...

Design thinking, lean start-up), including expertise in focus group management, customer journey mapping, competitive research, and customer research...

Creation and management of credit notes generated from customer claims... coordination and collaboration with nestrade finance, accounting, project management for...

In we created the digital hub in barcelona to offer the best customer experience and innovation to b2c and b2b channels... end users, business processes, data...

In we created the digital hub in barcelona to offer the best customer experience and innovation to b2c and b2b channels... you will guide and promote optimal use...

Availability for on call service...   in we created the digital hub in barcelona to offer the best customer experience and innovation to b2c and b2b channels...

Select and validate professional service providers and external suppliers...   in we created the digital hub in barcelona to offer the best customer experience...

Ensure compliance standards by design meeting the mandatory requirements for support and risk mitigation - ensure quality of integrations and automations, including...