TRABAJO CUSTOMER SERVICE LEVEL CD ESPLUGUES DE LLOBREGAT, BARCELONA

We are looking for business analyst to be part of our supply chain – customer service team, focused on ecommerce solutions... we are looking for business analyst...

You’ll split your time between providing high-level it support and guiding a team of service desk engineers to deliver outstanding service...

Contribute to documentation, knowledge base articles, and service catalog improvements... what you bring experience in a service desk or it support role...

Also understanding sales, promotion management, b2b, customer management processes and related data points... service deployment: define and support the deployment...

As part of the digital touchpoints team, you will collaborate with technology leads and solution architects in the fields of ecommerce, retail technologies, customer...

Provide level 3 (expert analysis/resolution required) support requests from users and customers as channeled by the support & operations team...