TRABAJO INCIDENT MANAGER SERVICE MANAGEMENT BOADILLA DEL MONTE, MADRID

Measure and analyze work performances, proposes improvements to processes, including customer service interaction (complaints and requests), and develops problem...

Itil foundations certification in the process of incident management, problem management, service level management... experience on incidence and problems management...

Desirable: knowledge of new technologies and ability to adopt then (cloud computing, aws)desirable: functional knowledge of service management solutions for ticketing...

management and leadership skills and capacity to manage transversal dependencies... resilient, capable to work in a collaborative, changing and not perfectly defined...