TRABAJO ITSM BARCELONA, BARCELONA

A background in itsm is a must... mandatory servicenow certified administrator and preferably certification in servicenow itsm implementation...

Perform root cause analysis and troubleshooting via phone and/or remote access and monitor it requests and issues in the client’s itsm system including their categorization...

Are you currently looking to work in barcelona and to have the opportunity to grow and help clients in the it field? do you want to work next to the beach and enjoy...

What you will do in this role as an it service desk on our team, you will: - provide 1st level support to the client workers - handle of it requests or issues via...

·act as a champion of standard itsm processes, continuously provide training and guidance to the it team and end user community across the organization...

Collaborate with an internal knowledge manager, who manages itsm and oversees information and knowledge systems, including azure, sharepoint, teams, and viva suite...

Ensure atlas gating process is executed and aligned with all stakeholders provide coaching and training to atlas customer care employees and partner resources when...

What you will do in this roleas an it service desk on our team, you will:provide 1st level support to the client workershandle of it requests or issues via phone...

This includes the execution of sops (standard operating procedures), management of it incidents/problems and it changes as per well-defined itil processes, as implemented...

•act as a champion of standard itsm processes, continuously provide training and guidance to the it team and end user community across the organization...

Salario: + comisiones... podrás formar parte de una empresa grande y seria en la que desarrollarte... trabajo en equipo y tutorización... entorno motivador y estimulante...

Understanding of the itil \ itsm methodology (incidents, problems, service requests, change management, cmdb, etc... as a microsoft administrator you will be responsible...

Thoroughly test all code to ensure that programs are functioning correctly while coordinating with our quality assurance team... work collaboratively across the...

Microsoft m365 suite, workday, salesforce, sophisticated situations, assessing risks, and balancing strategic and tactical compliance/quality requirements... change/incident/problem/knowledge...

Ensure all solutions pass testing process and comply with industry best practices and salesforce standards for security, data privacy and governance... com/company/trust-center/policies/recruitment-privacy-notice...