VOIP ENGINEER 2ND LINE

Your day to day.
Within Italy Services Operation team the candidate will be responsible of 2nd level support of a multi-vendor environment for VF IT IVR and IPCC service.
Within the team, the role is responsible of reactive and preventive maintenance and support of engineering and delivery teams in deploying new technologies and services ensuring that the implementation respects resiliency and monitoring standards.
The role defines guidelines and performs trouble-shooting activities as well as maintenance routines to avoid outages and guarantee service continuity with incidental service restoration.
Out of hours support if necessary being part of a 24 x7 standby rota.
With these activities you will have a great impact on our business.
In case of incident assure trouble shooting analysis and all the repair actions, including vendor support escalation, in order to achieve service restoration of Voice platforms.
Perform proactive maintenance activities to prevent incidents and constantly optimize the network.
Solve service-related Customer Complaints within SLA.
Tracing and debugging on various service platform components.
Complex traffic and E2E service trend and protocol analysis Knowledge sharing in order to increase technical skills of other teams involved in deployment and operations activities in the network.
Introduce and manage cutting edge technologies including vendor and on the job training Assure planned work activities and upgrade of Services platform components with zero incident.
Onboarding and implementation of Service requests ensuring quality of service and avoiding regression on functionalities With these skills you are a great candidate.
Detailed understanding of main network and Telco protocols like SIP, VoIP.
Telco services analysis and troubleshooting in problem and change management.
Analyse and interpret traces (e.
Wireshark traces, network element traces, logs).
Knowledge of Web Applications / Web Servers / Web Services management Team working oriented and ability to work across multi-functional and cultural boundaries with problem solving skills and attitude to manage emergency situations to deliver results and improve performance Good communication skills, English (spoken and written), nice to have Italian (spoken and written).
Scripting knowledge (Linux, Python, Ansible) desirable Sounds like the perfect job? We’ve got even more to offer.
Hybrid way of working Medical and dental services Life and hospitalization   insurance Dedicated employee phone subscription Special discounts for gyms and retailers Annual Company Bonus Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills  You get to work with tried and trusted web-technology Getting in on the ground floor of a technology changing company Flexible Vacation – Take time off when you need it, we trust you   Special Paternal Program - 4 months of paid paternity leave We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve.
We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
#_VOIS Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.