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VOICE OF CUSTOMER COORDINATOR - (MADRID)

Descripción de la oferta de empleo

Empresas: Meliá Hotels InternationalMISIÓN:El Voice of Customer Coordinator forma parte del equipo Insights, un equipo multimarca diseñado para prestar servicios a hoteles y centralizar las tareas de back of the house de los equipos operativos. Esta posición se encarga de gestionar todas las respuestas a opiniones online de los clientes (OTAs y sitios de reseñas), encuestas de satisfacción e incidencias de clientes posteriores a la estancia en los hoteles, siguiendo los protocolos de respuesta de MHI. Además, el Voice of Customer Coordinator analiza los resultados de Voice of Customer y prepara informes para los equipos operativos, manteniendo siempre una comunicación estrecha con los hoteles para lograr una gestión y coordinación óptimas de las respuestas. El objetivo principal es brindar un servicio de excelencia y garantizar la máxima satisfacción de los hoteles. REQUESITOS:EDUCACIÓN Y FORMACIÓN: Mínimo bachilleratoIDIOMAS: francés (C2), alemán y/o inglés avanzado (C2).CONOCIMIENTOS ESPECÍFICOS: excelente redacción escrita, buena capacidad resolutiva, conocimientos mínimos de procesos de hotelería, se valorará experiencia con herramientas de Calidad / Voz de Cliente, manejo paquete Office, organización y planificación, vocación de servicio, atención a los detalles, buenas habilidades comunicativas y proactividadEXPERIENCIA: se valorará experiencia previa en puesto similar (gestión de incidencias escritas de clientes)Requisitos :
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Detalles de la oferta

Empresa
  • Meliá Hotels International
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 10/07/2025
Fecha de expiración
  • 06/01/2026
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Why madrid? madrid is the vibrant capital of spain with a low cost of living and a state of the art transportation system... madrid lifestyle program (for tefl holders) with spanish: 1... rich in history, tradition and architectural beauty, as well as being one of the safest capitals of the world,......

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Why madrid? madrid is the vibrant capital of spain with a low cost of living and a state of the art transportation system... madrid lifestyle program (for tefl holders) with spanish: 1... rich in history, tradition and architectural beauty, as well as being one of the safest capitals of the world,......

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