TERRITORY ADOPTION SPECIALIST

Job Requisition ID # 24WD Position Overview Autodesk has fully reimagined the construction business for the digital age, enabling companies to address the most important challenges they face today while preparing for new ways of working in the future.
As a Territory Adoption Specialist within the Autodesk Construction Solutions (ACS) organization, retaining and expanding our construction customers is one of our most important tasks.
Within ACS Customer Success, we understand that enabling continuous adoption of our cloud solutions and fulfilling our customers' desired business outcomes is critical to building lasting relationships with our customers and ultimately driving revenue for ACS.
Reporting to the Territory Adoption Sr.
Manager is a key role to driving retention of our most at-risk accounts by providing guidance and resources directly to customers or by supporting our partners.
You will be the main driver for product adoption, expanding your network within the customer to identify and build repeatable adoption plays by collecting product data, customer feedback and analyzing patterns of successful customers.
Managing a portfolio of a few hundred customers and interacting directly with customers via phone and email, you will drive the success of your customers by aligning their objectives.
You Will.
Accurately assess a customer's level of risk for retention and renewal using various digital assessment tools and reports Organize target accounts according to pre-defined priority criteria Proactively call customers that are at risk Ensure that customers drive maximum value from their investment in Autodesk Solutions, utilize all their licenses, identify new opportunities, ensure renewal and collaborate with other teams to ensure growth attainment Conduct outbound customer calls with a required minimum number of calls daily Use Salesforce to document all customer opportunities and customer activity Help customers had adopt a new features or changes in the product.
Guide a customer through a significant change or transition in their use of your product? You Have.
Business level proficiency in Italian and English Relevant Bachelor's degree 2 - 4 years customer success, renewals, or inside-sales experience (individual contributor role) Understanding of customer success principles, approaches and considerations Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level agreement Strong verbal and written skills required Experience managing time on customer calls, troubleshooting follow ups, customer relationship management and new customer outreach Construction software knowledge Learn More About AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do.
Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all.
Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk’s competitive compensation package.
Offers are based on the candidate’s experience and geographic location.
In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career.
Join us and help make a better, more sustainable world.
Learn more here.
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utodesk.
om/careers/sales Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive.
Learn more here.
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om/company/diversity-and-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
What Autodesk Has to Offer Autodesk makes the software and tools that help people imagine, design, and make a better world.
If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with their software.
Autodesk offers their employees benefits like.
Insurance.
Health/Dental/Vision/Life Work - Life Balance Paid volunteer time off 6 week paid sabbatical every 4 years Employee Resource Groups A "week of rest" at year's end