TECHNO FUNCTIONAL CONSULTANT, WEST MIDLANDS

Techno Functional Consultant
We are looking for a highly skilled and motivated Techno Functional Consultant to join our team for the migration of M365 Ancillary Services. The consultant will play a pivotal role in ensuring the smooth migration and integration of various M365 applications and services, including but not limited to: Applications Sending Email, To Do, Whiteboard, Sway, Bookings, Lists, Loop, Stream, Clipchamp, Forms, and Viva Engage. This is a dynamic role that requires both technical expertise and a deep understanding of business processes to help streamline and optimize M365 functionality for organizational use.

Key Responsibilities:

M365 Ancillary Services Migration:

- Lead the migration of M365 Ancillary Services (Applications Sending Email, To Do, Whiteboard, Sway, Bookings, Lists, Loop, Stream, Clipchamp, Forms, Viva Engage) from existing platforms to Microsoft 365.
- Collaborate with cross-functional teams to ensure a seamless transition of data, settings, and configurations across the various services.
- Develop migration strategies, timelines, and risk mitigation plans specific to each service.

Techno-Functional Expertise:

- Provide technical guidance and functional expertise to ensure the successful implementation and adoption of M365 services within the organization.
- Translate business requirements into technical solutions, working with stakeholders to align M365 features with business needs.
- Assist with system configuration, customization, and troubleshooting of M365 Ancillary Services.

Application Integration Optimization:

- Work on the integration of various M365 applications into existing business processes and systems.
- Optimize application configurations to improve productivity, collaboration, and communication within the organization.
- Provide hands-on support for troubleshooting, resolving issues, and maintaining M365 services.

Training Knowledge Transfer:

- Conduct training sessions and create documentation for end-users to ensure they fully understand and can effectively use M365 services.
- Facilitate knowledge transfer to internal teams, ensuring a sustainable and long-term usage of M365 tools.
- Develop training materials, user guides, and FAQs specific to the migrated services.

Stakeholder Management:

- Act as the liaison between business stakeholders, technical teams, and service providers to ensure successful project delivery.
- Gather and document business requirements, use cases, and user stories from stakeholders to tailor M365 services to organizational needs.
- Provide regular updates on project progress, issues, and risks to management and stakeholders.

Data Security Compliance:

- Ensure that the migration of M365 services adheres to organizational data security and compliance policies.
- Work with security and compliance teams to review and implement appropriate controls for the handling of data within the M365 ecosystem.

Ongoing Support and Optimization:

- Provide post-migration support to resolve any issues and ensure the smooth functioning of the M365 services.
- Continuously assess the usage and performance of M365 applications and recommend improvements or optimizations.
- Stay up-to-date with new features and updates to M365 Ancillary Services, assessing their potential impact and benefit to the organization.

Skills Qualifications:

Education: Bachelor s degree in Information Technology, Computer Science, Business Administration, or a related field.

Experience:

- 3-5 years of experience in a Techno-Functional Consultant role with a focus on M365 or similar enterprise software platforms.
- Proven experience with migration projects, particularly in M365 environments.
- Solid understanding of the M365 ecosystem, including services like Applications Sending Email, To Do, Whiteboard, Sway, Bookings, Lists, Loop, Stream, Clipchamp, Forms, and Viva Engage.

Technical Skills:

- Hands-on experience with Microsoft 365 administration, configuration, and customization.
- Familiarity with Power Platform (Power Automate, Power Apps, Power BI).
- Strong knowledge of cloud-based technologies and services.
- Understanding of system integration methods and best practices.

Functional Skills:

- Strong business process analysis skills.
- Ability to work closely with business teams to understand requirements and design effective solutions.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.

M365, Power Platform

M365, Power Platform