TECHNICAL SUPPORT ENGINEER

Technical Support Engineer – Hybrid – Barcelona We are hiring at VSN, a leading global technology company specialized in developing advanced software solutions for the Broadcast, Media and Entertainment industries, for a driven and ambitious Technical Support Engineer to join our growing support team in Barcelona.
As a Technical Support Engineer, your primary role is to ensure customer satisfaction by delivering high-quality customer service.
You will handle customers' cases primarily from Woody, but also from VSN in time, and contribute to a collaborative work environment by learning and acquiring knowledge about the technology supported.
ere is a little window into our company.
VSN is a technology company specialized in developing advanced software solutions for the Broadcast, Media and Entertainment industries.
VSN was acquired by Valsoft and now operates under the Aspire Software portfolio.
Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft's global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals.
By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
ur motto is “Be Humble, Stay Hungry!” The successful candidate will be based anywhere within a commutable distance of our office in Alicante or Barcelona, working in a hybrid work model! What your day will look like.
Support Case Management.
Efficiently manage and resolve less complex technical issues, escalating complex cases to senior engineers as needed.
Customer Interaction.
Provide initial technical assistance and keep customers updated on the status of their incidents and requests.
Documentation and Reporting.
Thoroughly document each support case and contribute to the internal knowledge base with documented solutions and procedures.
Collaboration and Learning.
Participate in training sessions and work closely with senior engineers to resolve issues and share knowledge.
Continuous Improvement.
Propose ideas to improve support processes and customer Satisfaction, and apply constructive feedback to continuously improve performance.
The Tech Support team is split between Spain and Lebanon and led by a Support Team Lead.
Team members work on 24/7 shifts (including local bank holidays) and look after customers worldwide.
About You.
Technical Skills.
Basic knowledge of supported technologies and systems, with the Ability to quickly learn new ones.
Communication Skills.
Excellent verbal and written communication, with the ability to Explain technical concepts clearly to non-technical users.
Problem Solving.
Ability to identify and resolve basic technical issues under pressure, Managing multiple tasks simultaneously.
Teamwork.
Willingness to collaborate and accept guidance from senior engineers, with a Proactive attitude and the ability to work independently when necessary.
For more information about VSN, please visit our website at https://www.
sn-tv.
omWe thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.