TECHNICAL SERVICE OWNER
Descripción de la oferta de empleo
Acting as Subject Metter Expert in Project/Domain Collaboration & Front-Ending with Business Teams Daily Incident Management and production issues prioritization and resolution, problem management with root cause identification, performance analysis, service availability (ITIL processes); Act as an escalation point for L2 Support and Customer/other departments to expedite problem resolution; Work closely with Development, QA, Release Management, and other departments in order to resolve high complexity issues Produce and maintain documentation (knowledge documents, root cause analysis, incident reports, various other reports); Monitor the status of the service/applications and ensure early detection of production malfunctioning using monitoring tools; Ensure proper assistance during production instability (organize and guide war rooms, drive investigations, engagement of other needed structures, escalations); Active participation in P0 and P1 Incidents and Lessons Learnt; Proactively propose solutions to improve the service KPIs; Understand the complex technological multilayer architecture landscape and support to identify weak points.
What you bring? Degree in Information Technology or equivalent.
Must have well-developed troubleshooting skills and preferably a support background.
Ability to assess details, documentation, logs, test/replicate the issue and work with incomplete or ambiguous data to fix issues.
Familiarity with IT applications, understanding performance problems, diagnosis, and resolution of issues; Knowledge of Oracle Database, PL/SQL, Weblogic, operating systems.
Understanding of PHP, Java, Apache Tomcat, ETL.
ITIL Foundation Experience in working and providing support in 24x7 environments.
Good verbal and written English skills.
#Li-Hybrid Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 16/04/2024
- 15/07/2024
You will focus on sales and customer service... nice to have: previous experience in sales and customer service... your day-to-day: pitch the bfi method and provide customer service support over phone, e-mail, or chat... 'nothing is impossible' mindset... advise if is the right training experience......
Requisitos del puestoexperience in high quality customer service support would be ideal (b2c) good and professional communication skills native level of german plus fluent level of english knowledge of local or spanish language would be an asset but not required for the job data updates process good......
Administrative department business analyst, payroll manager, marketing specialist, administration supervisor, human resources officer, financial analyst, senior marketing analyst, logistics coordinator / expert, procurement officer, secretary / office assistants / office clerks / front desk clerks, account......
Experience in the customer service industry and ideally in a contact centre environment... we focus on customer service, sales, and technical support solutions for clients worldwide... via will operate a micro mobility service in flanders, belgium, for delijn, the flemish public transport operator......
Experience in the customer service industry and ideally in a contact centre environment... we focus on customer service, sales, and technical support solutions for clients worldwide... via will operate a micro mobility service in flanders, belgium, for delijn, the flemish public transport operator......
Vocation and orientation to service... maintenance of quality standards throughout the spa, both operational and customer service... we are looking for a positive and dynamic person, proactive and with initiative, responsible, with the ability to work in a team, with good character and people skills......
The company: work for a pan-european developer, manager and owner of high-quality logistics and semi-industrial real estate... benefits: - competitive salary - possibilities to join the international mobility program - join a dynamic work environment - work from a brand-new office in athens - full initial......
The opportunity: we are looking for motivated customer service specialists to be part of their multicultural customer service department... the role: as a customer care advisor, your mission is to deliver premium consumer service in your language... if this is the job of your dreams in your beloved lisbon......
The ideal candidate should have experience in it project management, strong technical knowledge, and the ability to manage multiple projects simultaneously... requirements:bachelor's degree in computer science, information technology, or a related fieldproven experience as an it project manager or similar......
Manage technical and financial reporting with special attention to requirements, deadlines and standards... icn2 comprises 20 research groups, 7 technical development and support units and facilities, and 2 research platforms, covering different areas of nanoscience and nanotechnology... cat/job-openings/496/group-project-manager-permanent-position......
