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TECHNICAL SERVICE ENGINEER(SPAIN)

Descripción de la oferta de empleo

ResponsibilitiesResponsible for after-sales customer service technical Q&A in overseas regions, remote troubleshooting, traveling to solve problems on site when necessary;Responsible for collecting and analyzing early product launch problems, batch problems, major quality problems, and giving attribution analysis of materials, design, R&D, process, etc. in conjunction with the first site;Responsible for writing after-sales standard FAQ documents (for internal and external customers), maintenance manuals, technical support manuals, product quality problem program notification, etc.Responsible for overseas important channels, agents, ODM customers and other important customers new product launch training, thematic technical training, remote and on-site training guidance;Supporting overseas marketing and sales teams, providing relevant training to customers and pre-sales engineering staff to ensure smooth project implementation;Assist overseas sales team to handle various international after-sales emergencies, crisis events, complaints and quality incidents from a technical level;Responsible for the training and upgrading of technical skills of newcomers from overseas and other members of the after-sales team.RequirementsBachelor degree or above.2 years of pre-sales / after-sales related technical support / FAE / training work experience.Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English and French at all levels.
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Detalles de la oferta

Empresa
  • EcoFlow
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 03/04/2024
Fecha de expiración
  • 02/07/2024
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