TECHNICAL ACCOUNT MANAGER, STRATEGIC INDUSTRIES - ENERGY , ES - SI - ENERGY
Descripción de la oferta de empleo
The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.
s we continue to rapidly expand AWS’s Enterprise Support organization you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills.
You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products.
You’ll also have the chance to receive mentor-ship and active support to achieve AWS certifications.
his role is within our Strategic Industries group, and specifically within the team looking after strategic accounts in the Energy and Utilities vertical.
he TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team.
If you wish to be at the forefront of customer strategies and innovation, come join us!Additional resourceshttps://aws.
mazon.
om/premiumsupport/plans/enterprise/ https://youtu.
e/q45zIvD51Fghttps://www.
outube.
om/watch?v=0cmOkLArdwYCultureWe’re passionate about supporting the needs of our people and their family members.
enefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.
ey job responsibilities* Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning* Utilize technical skills to solve difficult support issues and technical challenges* Understand operational parameters and troubleshooting process for customer issues and escalations* Advocate for customer needs to overcome adoption blockers and drive new feature development* Improve customer capabilities by running workshops, operations and architecture reviews* Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption* Work with customers across all levels from developers through to C-Suite executives* Collaborate across multiple functions within AWS, such as.
Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account ManagersWe are open to hiring candidates to work out of one of the following locations.
adrid, M, ESP
Detalles de la oferta
- Sin especificar
- 15/03/2024
- 13/06/2024
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