SUPERVISOR BUSINESS OPERATION FRAUD & CHARGEBACKS

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Role Purpose/Business Unit.
Be accountable to manage the team accountable for managing fraud identification, fraud investigations fraud monitoring and fraud reporting for VodaPay Payment Services as well as the VodaPay Card Chargebacks process.
Your responsibilities will include.
Fraud Management  Manage the fraud investigation and monitoring team  Tracking and implementing fraud management strategies in-line with current fraud trends.
Ensuring compliance requirements are met in terms of allowed thresholds for fraud  Ensure compliance requirements are met as set out by the VPS acquirer.
Work closely with the fraud analyst to implement new fraud rules or amend current rules  Reviewing and implementing continuous process enhancements.
Weekly operational reporting Chargebacks.
Monitoring and manage the disputes reported in conjunction with the card provider in line with association rules  Monitoring and managing chargebacks in line with the card provider in line with association rules  Monitoring and managing chargebacks assigned to the VPS payment service provider (aggregator) in line with association rules Ensure collection of chargebacks are made against sponsored merchants  Weekly operational reporting Insurance claims.
Submit weekly insurance claims to the VFS insurance team as it pertains to lost or stolen terminals either reported by merchants or identified during the terminal collection process The Ideal candidate for this role will have.
Must have technical / professional qualifications.
Matric is Essential  Degree in Business Management or risk management would be an advantage.
Previous supervisory experience within a fraud environment within a financial service environment.
Core competencies.
Presenting and Communicating Information  Planning and Organising  Deciding and Initiating Action  Leading and Supervising  Delivering Results and Meeting Customer Expectations  Administrative Skills  Problem Solving Skills  Analytical Skills  Excellent interpersonal skills  Proactive and driven.
Communication skills  Able to meet stringent deadlines Professional experience and knowledge of the Telecommunications industry strongly preferred    We make an impact by offering.
Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque Retirement funds, risk benefits, and medical aid benefits Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies   Closing date for Applications.
23 April The base location for this role is Vodacom Midrand Campus   The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process.
As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.
Commitment from Vodacom Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded.
We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.
At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.