SERVICE ASSURANCE SYSTEMS ASSOCIATE MANAGER

Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team.
When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.
If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Role Purpose Build and own the transformation of E2E Service Assurance Systems, leveraging AIOps and machine learning to drive intelligent decision-making and predictive operations.
Lead the evaluation, selection, and implementation of Service Assurance solutions through benchmarking industry vendors, ensuring alignment with internal operational use cases, strategic priorities, and measurable return on investment.
Drive the advancement of Zero Touch Operations by integrating Service assurance, analytics, and AI-driven capabilities into the E-SOC eco system, accelerating incident resolution and reducing manual interventions.
Propose and implement continuous improvements to E-SOC business processes and cross-functional workflows in collaboration with key stakeholders, with the goal of enhancing internal and external customer experience and enabling seamless, scalable automation across the service assurance ecosystem.
Key Accountabilities & Decision Ownership •    Own the End-to-End Delivery of Service Assurance System Enhancements Accountable for the planning, design, development, and operational stability of Service Assurance platforms, ensuring alignment with business needs and strategic direction.
•     Lead AIOps and Zero Touch Operations Enablement Drive the implementation of AIOps, machine learning, and automation use cases to support proactive fault management, predictive insights, and reduced manual intervention across the E-SOC.
•    Evaluate and Select Technology Solutions Make decisions on vendor selection, tool evaluation, and solution architecture by benchmarking industry offerings and ensuring alignment with internal use cases and ROI targets.
•    Optimize Cross-Functional Processes and Stakeholder Alignment Propose and lead initiatives to enhance E-SOC workflows and integrations with other operational units, ensuring seamless automation and improved customer experience.
•    Manage and Develop Technical Teams Lead and mentor a team of SW developers, Data analysts and system administrators, ensuring high performance, continuous skill development, and delivery of transformation objectives and own team’s technical & soft skills development.
Core Competencies, Knowledge, and Experience •    12+ years of experience in Telecommunication Industry,  •    5+ years of experience in managing operational and/or cross functional role in Technology (IT and Network).
•    Degree in telecommunications or information technology or similar •    Able to work effectively cross different teams to develop a best practice and drive effectiveness and efficiency.
Must have technical / professional qualifications.
•    In-depth Knowledge of Service Assurance Systems.
Strong expertise in fault management, alarm correlation, trouble ticketing, and network monitoring tools within telecom/network operations environments.
•    Experience with AIOps and Machine Learning.
Proven ability to apply AIOps frameworks and machine learning techniques for predictive analytics and intelligent automation in service assurance.
•    Leadership and Team Management Experience.
Demonstrated experience managing and developing technical teams focused on system delivery and operational excellence.
•    Process Optimization and Automation.
Experience in analyzing, designing, and implementing process improvements and automation workflows in complex operational settings.
•    Vendor Management and Solution Evaluation.
Knowledge and hands-on experience in benchmarking, selecting, and managing vendor relationships for digital transformation and service assurance platforms.
•    Budget planning “dealing with budget (OPEX & CAPEX)”.
Budget Managed.
•    CAPEX around 20+ Mn EGP  •    OPEX  around 4+ Mn EGP Who we are We are a leading international Telco, serving millions of customers.
At Vodafone, we believe that connectivity is a force for good.
If we use it for the things that really matter, it can improve people's lives and the world around us.
Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do.
You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures.;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.
odafone.
om/application-adjustments/ for guidance.
Together we can.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.