SENIOR MANAGER, REVENUE SERVICE & OPERATIONS

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Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
The Royal Caribbean Group has an exciting career opportunity for a full time Senior Manager, Revenue Service & Operations reporting to the Director, Revenue Strategy & Service.
Position is onsite and based in Miami, FL As Senior Manager, Revenue Operations and Service, this individual will oversee four critical Revenue Management functions accountable for revenue operations and policies for all global markets, audit reviews and revenue coordinator and ECCR teams for a total team size of 22 individuals.
The ability to think strategically and drive results cross functionally through the organization is critical.
This includes being able to quantify and communicate the impact of policies that impact ticket revenue.
This Senior Manager oversees developing and streamlining reporting on revenue savings, creating service strategies and best practices, and ensuring the brand is in compliance with audit procedures.
This person will coach, mentor, and develop a team to identify opportunities, gather data, track progress and communicate results to Leadership.
The individual will partner with Sales, Marketing, Trade Support and Services, Reservations, Guest Communications, Hotel Operations and IT.
Essential Duties and Responsibilities.
* Coach, mentor, and develop a high performing team * Become a subject matter expert in global policies.
Examples include final payment and penalty schedules, deposit amounts, and groups, ect..
* Create reporting and identify opportunities to revenue impacting initiatives, included but not limited to Special faring, Goodwill reporting, Onboard Credit and ensuring compliance with company policies.
* Owns all sales programs (NextCruise, Interline and Net rates, RIR and HGV programs).
Liaise with Sales and Trade support on growing these channels, reporting to understand the success and opportunities.
* Responsible for identifying opportunities to drive and improve revenues and present to Management (examples.
mitigating no shows, programs sailing in revenue cabins, ect.).
* Responsible for developing strategies to achieve revenue targets in excess of $3B in annual net ticket revenue * Develop continuous improvement and refinement of all initiatives after implementation * Owns internal and external audits for Revenue Management.
This includes several quarterly, semi-annual and annual audits.
* Ensure growth initiatives and policies are trained and implemented in a timely and correct manner, coordinating with all necessary stakeholders including, but not limited to, Sales, Trade Support and Services, Reservations, Hotel Operations, and Legal Qualifications, Knowledge and Skills.
* Bachelors degree (BA) from four-year college or university required with focus in quantitative discipline.
* Preferred Master of Business Administration (MBA) or Masters degree (MA) * Strongly preferred Four to six years related experience in financial / business analysis or related field required.
* Familiarization with revenue management concepts and tools.
* Preferred Previous experience with Sales and Marketing * Preferred Previous experience in implementing system enhancements and decision-making tools * Preferred Demonstrated experience in project management * Advanced skills in Excel, Brio Intelligence/Hyperion Studio, Word, and PowerPoint required and ability to manipulate data essential.
* Proficient in database skills (preferably Oracle SQL, PL/SQL, and DataBricks), advanced preferred * The ability to query and debug complex SQL queries is a must.
* Ability to logically structure quantitative analyses of complex issues with minimal oversight * Demonstrated aptitude for problem solving and problem identification * Willingness to accept immediate product and project responsibility * Strong written and verbal communication skills and ability to work in global environment * Excellent interpersonal skills and demonstrated maturity * Knowledge of reservations system and revenue management data preferred but not required Ability to teach and coach We know there's a lot to consider.
As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.
Thank you again for your interest in Royal Caribbean Group.
We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law.
Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
#LI-DG2 Nearest Major Market.
Miami