SAP CUSTOMER ENGAGEMENT MANAGER

Our goal is to strengthen the brand in Spain. We are looking for you to work as SAP Digital Customer Engagement Manager!What will you do?To understand customer requirements about their SAP Landscape and facilitate solutions, technical services with alignment of SAP backend support (TechOps) team on SAP RISE Platform.Be the primary SPOC for RISE customers and engage with customers on regular basis to provide guidance about their SAP Landscape functioning OR any maintenances (planned/ unplanned)team member works very closely with SAP IAE, CAA, TSM, CDM teams to ensure Customer has all necessary guidance, information needed for their SAP Landscape functioning & planning (Refer detailed Roles & Responsibilities below)RISE Platform offers all latest SAP Technologies (Products) with options for customer to select their own Hyperscaler (AWS, Azure or GCP).role is Customer facing and will require to join meetings, answer technical queries from customer team & present assessments.it is an Engagement Manager role so there is no expectation from the resource to perform any hands-on work.Technical Skill Set required to perform above tasks:expertise in SAP Basis area with minimum of 5+ years of experience.Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).understanding & hands-on experience required in S/4 HANA Application & HANA database.in SAP Upgrade & Migration (OS/DB) is mandatory.in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.Scope for the career:a scope of learning new technologies on SAP Products (S/4HANA, HANA Database, MDG, SaaS Products (Ariba, Salesforce etc.) & Cloud (AWS, Azure OR GCP).have access to all SAP internal training & learning materials to gain knowledge in latest technologies.gain exposure to all latest build architectures in one single place/ position which will be valuable/ useful in future.Generally this exposure is not available in any regular SAP Basis position.not be assigned/ dedicated to one single customer but will engage with Multiple customers in various Industries to gain knowledge about different SAP Landscape setups, Delivery processes & Challenges.rotate in different internal SAP dCEM CoE (Migrations, Upgrade, Escalation, Go-Live etc.)Key tasks comprise the following:Architecture, Landscape issues/ queries guidance to end customers.sales to delivery handover and customer onboarding to SAP Enterprise Cloud Servicesto onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICESthe overall service/project delivery according to planned scope, budget, and milestonesin de-escalations of critical customer situationscritical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicableto customer release and maintenance activitiescustomers on technical requirements throughout their lifecycle within the SAP Enterpriseand supports problem management and continuous improvementto the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer successin reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.and faster onboarding of associates: mandatory trainings documentationcontinuous delta KTs on new topics and refresher sessions.About HCLTech:We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.Why Us?We offer End-to-end digital transformation expertise that helps clients from strategy through execution. We work with the biggest brands, offering the opportunity to be a part of industry-leading work.We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark.We offer freedom and flexibility on the job, empowering our employees to make decisions.We offer a virtual-first work environment, promoting a good work-life balance and real flexibility Our company is extremely diverse with representation of 165 nationalities.We offer the opportunity to work with colleagues across the globe.We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect.If you have a valid disability certificate, Certificate of Disability in Force, please contact us.Among HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL.HCL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.